Customer Operations Specialist II: Process & Support Expert

Hewlett Packard Co.

Tlaquepaque

Hybrid

MXN 210,000 - 330,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Hewlett Packard Co. seeks a Customer Operations Specialist II in Tlaquepaque to manage daily customer accounts and top-tier client queries. You will resolve issues across order status, returns, invoicing, and post-sales programs while coordinating with sales, supply chain, and logistics.

You may train teammates on order management and special pricing. This role emphasizes process optimization, cross-functional teamwork, and acting as a subject matter expert on internal HP processes, with

Qualifications

First level university degree or equivalent experience.
Typically 2–4 years of related experience in sales operations or customer service.

Responsibilities

Acts as a first point of contact for regular customer accounts and some top-tier customers on daily operational matters.
Resolves operational issues from the end-to-end sales process (order status, returns, deliveries, invoicing, post-sales programs).
Collaborates with sales, supply chain, and logistics to resolve issues related to customer support.
Trains team members on specialized topics (order management, special pricing).
Helps optimize processes by collaborating with other HP groups to improve day-to-day activities.
Represents the team as a subject matter expert on internal processes to other functions.