Customer-First Sales Associate | Flexible Schedule

American Eagle Outfitters Inc.; Ciudad de México; Presencial; MXN 90.000 - 140.000; Jornada completa

Descripción de la vacante

American Eagle Outfitters Inc. in Mexico City is seeking a Sales Associate to deliver an exceptional shopping experience, drive sales and keep the store neat, clean, and well-presented.

You will use knowledge of AE loyalty programs, assist customers with looks, process sales at the register, and collaborate with the store management team to meet daily goals while supporting colleagues.

Formación

• Previous retail experience preferred.
• Strong verbal and written communication skills with customers, sales leadership and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast-paced and deadline-oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Responsabilidades

• Consistently demonstrate the AEO Customer First selling standards to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and informing customers of each program.
• Leverage company tools and technology to provide product knowledge and maximize sales.
• Support fellow employees by sharing knowledge and assisting in customer interactions.
• Outfit the customer by suggesting looks and incorporating trends based on the customer’s style.
• Promote awareness of AE and aerie brands by introducing customers to additional brand channels.
• Process register sales quickly and accurately following cash control procedures and guidelines.
• Ensure returned merchandise is restocked to the correct location and damaged items labeled appropriately.
• Maintain neat, clean, and organized sales floor, cash wrap, fitting room, and stockroom for safety and presentation.
• Handle merchandise from shipment processing to replenishment while maintain SOPs.
• Resolve customer concerns in line with policy and with customer satisfaction in mind, collaborating with store leadership for escalations.
• Understand and adhere to all company policy and procedures.

Conocimientos

Retail experience

Communication (verbal & written)

Team collaboration

Feedback responsiveness

Stamina for long hours

Flexible scheduling

Multi-tasking

Essential job functions

Technology proficiency

Descripción del empleo

American Eagle Outfitters Inc. in Mexico City is seeking a Sales Associate to deliver an exceptional shopping experience, drive sales and keep the store neat, clean, and well-presented.

You will use knowledge of AE loyalty programs, assist customers with looks, process sales at the register, and collaborate with the store management team to meet daily goals while supporting colleagues.