Customer-First Retail Sales Specialist

American Eagle Outfitters Inc.; Naucalpan de Juárez; On-site; MXN 89,000 - 134,000; Full time

Job summary

American Eagle Outfitters Inc. in Naucalpan de Juárez, Mexico seeks a Sales Associate to deliver an exceptional shopping experience, drive sales, and maintain a neat, well-presented store. You will apply AE's Customer First standards and loyalty programs to engage customers from the moment they enter.

The role requires strong communication, teamwork, and the ability to handle multiple tasks in a fast-paced environment, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‑paced and deadline‑oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Responsibilities

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Skills

Customer service

Verbal and written communication

Team collaboration

Feedback reception

Multitasking

Flexibility

Technology proficiency

Retail experience

Stamina / standing for long periods

Job description

American Eagle Outfitters Inc. in Naucalpan de Juárez, Mexico seeks a Sales Associate to deliver an exceptional shopping experience, drive sales, and maintain a neat, well-presented store. You will apply AE's Customer First standards and loyalty programs to engage customers from the moment they enter.

The role requires strong communication, teamwork, and the ability to handle multiple tasks in a fast-paced environment, with flexibility to work evenings, weekends, and holidays.