Customer-First Retail Sales Specialist

American Eagle Outfitters Inc.; Cuautitlán Izcalli; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

American Eagle Outfitters Mexico seeks a Sales Associate to deliver an exceptional shopping experience and drive sales. You will engage customers, share product knowledge, and help maintain a neat, inviting store environment.

Responsibilities include contributing to a positive team dynamic, supporting loyalty programs, and processing transactions accurately while upholding AE brand standards.

Formación

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‑paced and deadline‑oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Responsabilidades

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom SOP.
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Conocimientos

Retail experience

Customer service

Team collaboration

Communication

Adaptability

Descripción del empleo

American Eagle Outfitters Mexico seeks a Sales Associate to deliver an exceptional shopping experience and drive sales. You will engage customers, share product knowledge, and help maintain a neat, inviting store environment.

Responsibilities include contributing to a positive team dynamic, supporting loyalty programs, and processing transactions accurately while upholding AE brand standards.