Customer Care Representative

SSG; Hermosillo; On-site; MXN 180,000 - 240,000; Full time

Job summary

SSG in Hermosillo, Sonora, is seeking a Customer Care Representative for an on-site, full-time role. You will handle inbound inquiries, log issues, and coordinate with internal teams to resolve problems promptly and courteously.

You will maintain up-to-date knowledge of products and policies, support continuous improvement by identifying recurring issues, and strive to deliver excellent customer experiences in Spanish and/or other languages as needed.

Qualifications

• Strong customer service and customer support skills.
• Solid interpersonal and communication abilities.
• Focus on customer satisfaction and ability to manage expectations.
• Ability to work on-site in Hermosillo and collaborate in a team.
• Strong problem-solving, attention to detail, and multitasking in a fast-paced setting.
• Basic computer literacy and experience with CRM tools.
• Previous experience in a customer-facing or call center role is beneficial.
• Ability to communicate clearly in the primary business language used by SSG; additional languages are an asset.

Responsibilities

• Handle inbound inquiries via phone, logging customer inquiries and coordinating with internal teams to resolve issues.
• Maintain up-to-date knowledge of products, services, and policies to guide customers clearly.
• Identify recurring issues and contribute feedback to improve customer service practices.

Skills

Customer Service

Customer Support

Interpersonal Skills

Communication Abilities

Problem Solving

Attention to Detail

Multitasking

Tools

CRM tools

Job description

Company Description

SSG is a growing organization focused on delivering reliable, high-quality services to its clients across diverse industries. The company values strong customer relationships and aims to provide responsive, solutions-oriented support in every interaction. Team members are encouraged to contribute ideas, collaborate across functions, and continuously improve processes. SSG promotes a professional, inclusive work environment where employees can develop skills and build long-term careers. The Hermosillo, SON location offers opportunities to work closely with both customers and internal teams to support business objectives.

Role Description

This is a full-time, on-site Customer Care Representative role based in Hermosillo, SON. The Customer Care Representative will handle incoming inquiries through phone calls inbound providing accurate information and resolving issues in a timely and courteous manner. Daily responsibilities include logging customer inquiries, following up with customers, and coordinating with internal teams to ensure effective solutions. The role involves maintaining up-to-date knowledge of company products, services, and policies, and offering clear guidance to customers. The representative will also support continuous improvement by identifying recurring issues, sharing feedback, and contributing to customer service best practices.

Qualifications

• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, resolve issues, and ensure a positive customer experience.
• Candidates should possess solid Interpersonal Skills and Communication abilities to interact professionally with customers and colleagues.
• Candidates should demonstrate a focus on Customer Satisfaction, with the ability to manage expectations and follow through on commitments.
• Ability to work on-site in Hermosillo, SON, and collaborate effectively within a team-oriented environment.
• Strong problem-solving skills, attention to detail, and ability to multitask in a fast-paced setting.
• Basic computer literacy and experience using customer service or CRM tools.
• Previous experience in a customer-facing or call center role is beneficial.
• Ability to communicate clearly in the primary business language used by SSG; additional language skills are an asset.