Customer Service Representative

Grupo TECMA; Saltillo; Presencial; MXN 167.400 - 334.800; Jornada completa

Descripción de la vacante

Grupo TECMA in Saltillo, Coahuila is looking for a Customer Service Representative. In this role, you will provide exceptional customer support, address inquiries, and resolve issues, ensuring customer satisfaction.

The ideal candidate must have a Bachelor's degree and 1–3 years of experience in customer service. Skills required include excellent communication, problem-solving abilities, and proficiency in Microsoft Office Suite and CRM systems.

Formación

• Minimum 1–3 years of experience in customer service or support.
• Experience working in a fast-paced environment preferred.
• Bilingual proficiency in English/Spanish.

Responsabilidades

• Provide exceptional customer support by addressing inquiries.
• Resolve issues and ensure customer satisfaction.
• Maintain positive customer relationships.

Conocimientos

Excellent verbal and written communication skills

Strong problem-solving and conflict-resolution abilities

Customer-focused mindset

Proficiency in Microsoft Office Suite

Strong organizational and multitasking skills

Attention to detail and accuracy

Educación

Bachelor's degree

Herramientas

CRM systems

SAP

Oracle

Salesforce

Descripción del empleo

Position Summary

The Customer Service Representative is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. This position serves as the primary point of contact for customers and plays a key role in maintaining positive customer relationships.

Qualifications

• Education: Bachelor's degree required.

Experience

• Minimum 1–3 years of experience in customer service, customer support, or a related role.
• Experience working in a fast-paced environment preferred.

Skills & Competencies

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Customer-focused mindset with a professional and positive attitude.
• Proficiency in Microsoft Office Suite and CRM systems.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.

Preferred Qualifications

• Experience with ERP and CRM platforms (SAP, Oracle, Salesforce, etc.).
• Bilingual proficiency (English/Spanish).
• Experience supporting customers in manufacturing, logistics, retail, or service industries.