On-Site Customer Care Specialist - Hermosillo

SSG; Hermosillo; On-site; MXN 180,000 - 240,000; Full time

Job summary

SSG in Hermosillo, Sonora, is seeking a Customer Care Representative for an on-site, full-time role. You will handle inbound inquiries, log issues, and coordinate with internal teams to resolve problems promptly and courteously.

You will maintain up-to-date knowledge of products and policies, support continuous improvement by identifying recurring issues, and strive to deliver excellent customer experiences in Spanish and/or other languages as needed.

Qualifications

• Strong customer service and customer support skills.
• Solid interpersonal and communication abilities.
• Focus on customer satisfaction and ability to manage expectations.
• Ability to work on-site in Hermosillo and collaborate in a team.
• Strong problem-solving, attention to detail, and multitasking in a fast-paced setting.
• Basic computer literacy and experience with CRM tools.
• Previous experience in a customer-facing or call center role is beneficial.
• Ability to communicate clearly in the primary business language used by SSG; additional languages are an asset.

Responsibilities

• Handle inbound inquiries via phone, logging customer inquiries and coordinating with internal teams to resolve issues.
• Maintain up-to-date knowledge of products, services, and policies to guide customers clearly.
• Identify recurring issues and contribute feedback to improve customer service practices.

Skills

Customer Service

Customer Support

Interpersonal Skills

Communication Abilities

Problem Solving

Attention to Detail

Multitasking

Tools

CRM tools

Job description

SSG in Hermosillo, Sonora, is seeking a Customer Care Representative for an on-site, full-time role. You will handle inbound inquiries, log issues, and coordinate with internal teams to resolve problems promptly and courteously.

You will maintain up-to-date knowledge of products and policies, support continuous improvement by identifying recurring issues, and strive to deliver excellent customer experiences in Spanish and/or other languages as needed.