Agente de Servicio al Cliente con Experiencia

Placements24; Santiago de Querétaro; Hybrid; MXN 167,000 - 234,000; Part time

Benefits offered by this job

Health insurance

Paid time off

Professional growth opportunities

Job summary

WhatJobs Direct in Querétaro City, Querétaro is seeking a Customer Service Agent to deliver outstanding support across phone, email, and chat channels. The role emphasizes solving issues, gathering feedback, and maintaining precise records while collaborating with a team in a hybrid work setting.

The ideal candidate has at least 2 years in customer service, excellent Spanish communication, and proficiency with CRM tools.

Qualifications

• Minimum 2 years of experience in a customer service role.
• Excellent verbal and written communication skills in Spanish.
• Proficiency in using customer service software and tools.
• Strong problem-solving and active listening skills.
• Ability to multitask and manage time effectively in a dynamic environment.
• Comfortable working in a hybrid setting, balancing on-site and remote duties in Querétaro City, Querétaro.
• High school diploma or equivalent.
• A positive attitude and a dedication to customer satisfaction.

Responsibilities

• Handle customer interactions via phone, email, and chat promptly and professionally.
• Identify and assess customer needs to achieve satisfaction.
• Troubleshoot and resolve issues, escalating when necessary.
• Provide accurate product and service information.
• Maintain detailed records of customer interactions and transactions.
• Gather customer feedback to improve services and processes.
• Collaborate with team members to achieve departmental goals.
• Adhere to company policies and procedures.

Skills

Customer service experience

Communication skills

Problem solving

Active listening

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking an experienced Customer Service Agent to enhance their team in Querétaro City, Querétaro . This role is pivotal in providing outstanding support to our diverse customer base, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. The ideal candidate will have a proven track record in customer service, strong communication skills, and a passion for delivering exceptional experiences. This position operates under a hybrid model, allowing for a blend of in-office collaboration and remote work flexibility. You will be a key player in maintaining high service standards and contributing to a positive brand image.

Key Responsibilities

• Handle customer interactions via phone, email, and chat promptly and professionally.


• Identify and assess customer needs to achieve satisfaction.


• Troubleshoot and resolve issues, escalating when necessary.


• Provide accurate product and service information.


• Maintain detailed records of customer interactions and transactions.


• Gather customer feedback to improve services and processes.


• Collaborate with team members to achieve departmental goals.


• Adhere to company policies and procedures.

Requirements

• Minimum of 2 years of experience in a customer service role.


• Excellent verbal and written communication skills in Spanish.


• Proficiency in using customer service software and tools.


• Strong problem-solving and active listening skills.


• Ability to multitask and manage time effectively in a dynamic environment.


• Comfortable working in a hybrid setting, balancing on-site and remote duties in Querétaro City, Querétaro .


• High school diploma or equivalent.


• A positive attitude and a dedication to customer satisfaction.

Benefits

Our client offers a competitive salary and a comprehensive benefits package for this hybrid position in Querétaro City, Querétaro . This includes health insurance, paid time off, and opportunities for professional growth and training. The hybrid nature of the role provides a desirable balance between office-based teamwork and the flexibility of remote work. We believe in fostering a supportive and collaborative work environment where employees are valued and encouraged to develop their skills. Join us and contribute to a company committed to excellence in customer service.