Customer Service Representative - On Site

ResultsCX Named ‘Major Contender’ in Everest Group; Hermosillo; On-site; MXN 179,000 - 223,000; Full time

Job summary

ResultsCX is hiring a Customer Service Representative for our Hermosillo, Mexico site. You will handle customer inquiries, provide information, and resolve issues with a focus on positive experiences.

The role requires fluency in English and Spanish, fast typing, and the ability to navigate multiple systems while maintaining high service standards. This is an on-site position with regular 9.5-hour shifts and daily collaboration with teammates.

Qualifications

• Fluent in English and Spanish.
• Typing speed at least 30 words per minute.
• Experience in a call center environment is required.
• Ability to toggle between multiple systems while assisting customers.

Responsibilities

• Answer customer questions and provide information.
• Resolve concerns and deliver excellent service on every interaction.
• Assist customers across various industries with problem solving.

Skills

English

Spanish

Typing 30 wpm

Call center experience

Technical proficiency

Education

High school diploma or GED

Job description

Customer Service Representative - On Site

Full Location: Hermosillo - MX

Join our team in our Hermosillo, Mexico location!

Give me the basics!

• Availability: Full-time work, 5 days a week with 9.5-hour shifts, and 2 daysOFF!
• Pay Expectation: Base: $16.000 + Bonus potential: $4.000 -Up to $20,000MXP Monthly!
• *Pay rates vary by program fit during selection consideration.
• Education: High school diploma or GED required
• Language: Fluent in English, Spanish
• Typing Skills: Ability to type 30 words per minute
• Technical Proficiency: This position requires you to toggle back and forth between multiple systems while communicating with the customer. You will need to have intermediate/advanced technical proficiency and call center experience

What should I know for the Interview?

Our Customer Service Representatives are passionate about helping people and creating positive customer experiences. In this role, you'll assist customers by answering questions, providing information, resolving concerns, and delivering excellent service with every interaction.

Working with customers across a variety of industries, you'll use strong communication, problem-solving, and active listening skills to understand customer needs and provide effective solutions.

Real Stories. Real Impact.

"One of our agents recently spoke with a customer who was frustrated after spending several days trying to resolve an issue. The customer had contacted multiple times but still couldn't find the answers they needed.

Our agent took the time to listen carefully, understand the situation, and guide the customer through the best solution. By the end of the call, the customer's issue had been fully resolved, and they expressed their gratitude for the patience and support they received.

Before ending the conversation, the customer said, 'Thank you for taking the time to help me. This was the first positive experience I've had all week.

Moments like these demonstrate the difference our agents make every day by providing exceptional customer service and creating meaningful connections with the people they support."

We expect greater of ourselves… What’s Your Greater?Come find it at ResultsCX!

Bring your personality to a workplace that celebrates collaboration and community !

To work at our Hermosillo site, you need:

• Reliable transportation to get to and from work daily
• Ability to work onsite for your shift at Avenida Cultura y Paseo de la ,, Plaza Pabellon Reforma Local C12, Hermosillo, Sonora, 83270. For agents who choose a shift starting before 7am or ending after 7pm local time, transportation can be provided!
• A personality that thrives on social connection, team collaboration, in-person coaching, professional development, and career growth opportunities.

About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.