Customer Accounts & Order Management Specialist

PepsiCo Inc.; Ciudad de México; On-site; MXN 480,000 - 640,000; Full time

Benefits offered by this job

Wellness programs

Learning platforms

Discounts at partner programs

Scholarships for children

Job summary

PepsiCo Inc. is seeking a Customer Account Specialist (CAS) in Mexico City to own end-to-end order management for assigned customers from receipt through delivery to warehouses or stores. You will drive customer service quality and KPIs across fill rates, on-time delivery, and waste mitigation.

The role emphasizes proactive communication with internal partners and strong data integrity across systems, with a focus on efficiency and problem-solving in a fast-paced environment.

Qualifications

• Written & Verbal Fluency in English.
• BA/BS degree with 2+ years of experience in Order Management, Inventory or Supply Chain roles.
• Strong communication and ability to adapt style to audience.
• Problem solving, issue resolution and prioritization skills.
• Analytical mindset with continuous improvement focus.
• Ability to build customer relations and work with teams.

Responsibilities

• Own end-to-end order management for assigned customers through receipt to delivery.
• Identify and resolve order-level issues including fulfillment and on-time delivery.
• Provide proactive updates to customers, sales and leadership on status and delays.
• Ensure data integrity between PepsiCo systems and customer systems.
• Collaborate cross-functionally to address supply chain challenges and drive efficiency.
• Track performance trends and keep managers informed of issues unless escalation is needed.
• Maintain a proactive, solutions-oriented approach in a dynamic environment.

Skills

Fluency in English

Order Management

Communication skills

Problem solving

Adaptability

Team collaboration

Learning agility

Education

BA/BS degree

Tools

Excel

Word

Outlook

PowerPoint

SAP

Tableau

Job description

PepsiCo Inc. is seeking a Customer Account Specialist (CAS) in Mexico City to own end-to-end order management for assigned customers from receipt through delivery to warehouses or stores. You will drive customer service quality and KPIs across fill rates, on-time delivery, and waste mitigation.

The role emphasizes proactive communication with internal partners and strong data integrity across systems, with a focus on efficiency and problem-solving in a fast-paced environment.