Supply Chain CSR Analyst: Order Processing & Support

PepsiCo Inc.; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

PepsiCo Inc. in Mexico City is seeking a Customer Service Representative to manage day-to-day order processing for Frito-Lay North America, delivering top-tier service and maintaining site performance through standard processes.

The CSR will partner with GCC teams and site leadership to ensure accurate orders and timely responses. The ideal candidate has 1–3 years in sales/supply chain, fluent English, strong communication skills, and a bachelor's degree preferred.

Qualifications

• 1–3 years of Frito Lay sales/supply chain experience.
• Fluent in English.
• Bachelor’s degree preferred.
• Strong verbal and written communication with all levels of management.
• Proficient in Microsoft Excel and other Office apps.

Responsibilities

• Ensures day to day order processing for Frito Lay North America including but not limited to order confirmation, order cleansing, management/creation of ICRs/Filters
• Customer communications – managing adds/cuts, missing order communication and off template orders
• Confirmation of order completion
• Backfill other CSRs on vacations

Skills

Fluent in English

Strong verbal and written沟通

Education

Bachelor’s degree preferred

Tools

SAP (FLNA)

Microsoft Office

Job description

PepsiCo Inc. in Mexico City is seeking a Customer Service Representative to manage day-to-day order processing for Frito-Lay North America, delivering top-tier service and maintaining site performance through standard processes.

The CSR will partner with GCC teams and site leadership to ensure accurate orders and timely responses. The ideal candidate has 1–3 years in sales/supply chain, fluent English, strong communication skills, and a bachelor's degree preferred.