Customer Support Analyst: North America Growth & Impact

PepsiCo; Ciudad de México; Sur place; MXN 201 000 - 312 000; Plein temps

Résumé du poste

PepsiCo Mexico City is hiring a Customer Support Analyst to ensure day-to-day order processing for North America and to deliver gold-standard service. You will work with global CSRs and regional leaders to keep site performance metrics high using standard processes.

Ideal candidates have Advanced English, solid Excel skills, and 6–12 months of administrative experience. You will join a team that values collaboration, accuracy, and timely communication across time zones.

Qualifications

• Advanced English with daily communication with native speakers.
• Intermediate Excel knowledge for data entry, formulas and pivots.
• 6–12 months of experience with administrative tasks.

Responsabilités

• Handles day-to-day order processing for PepsiCo North America.
• Manages customer communications including additions, deletions, and missing orders.
• Confirms order completion and maintains accuracy.

Connaissances

Advanced English

Administrative tasks

Outils

Excel

Description du poste

PepsiCo Mexico City is hiring a Customer Support Analyst to ensure day-to-day order processing for North America and to deliver gold-standard service. You will work with global CSRs and regional leaders to keep site performance metrics high using standard processes.

Ideal candidates have Advanced English, solid Excel skills, and 6–12 months of administrative experience. You will join a team that values collaboration, accuracy, and timely communication across time zones.