Order Management Analyst

PepsiCo Inc.; Ciudad de México; On-site; MXN 480,000 - 640,000; Full time

Benefits offered by this job

Wellness programs

Learning platforms

Discounts at partner programs

Scholarships for children

Job summary

PepsiCo Inc. is seeking a Customer Account Specialist (CAS) in Mexico City to own end-to-end order management for assigned customers from receipt through delivery to warehouses or stores. You will drive customer service quality and KPIs across fill rates, on-time delivery, and waste mitigation.

The role emphasizes proactive communication with internal partners and strong data integrity across systems, with a focus on efficiency and problem-solving in a fast-paced environment.

Qualifications

• Written & Verbal Fluency in English.
• BA/BS degree with 2+ years of experience in Order Management, Inventory or Supply Chain roles.
• Strong communication and ability to adapt style to audience.
• Problem solving, issue resolution and prioritization skills.
• Analytical mindset with continuous improvement focus.
• Ability to build customer relations and work with teams.

Responsibilities

• Own end-to-end order management for assigned customers through receipt to delivery.
• Identify and resolve order-level issues including fulfillment and on-time delivery.
• Provide proactive updates to customers, sales and leadership on status and delays.
• Ensure data integrity between PepsiCo systems and customer systems.
• Collaborate cross-functionally to address supply chain challenges and drive efficiency.
• Track performance trends and keep managers informed of issues unless escalation is needed.
• Maintain a proactive, solutions-oriented approach in a dynamic environment.

Skills

Fluency in English

Order Management

Communication skills

Problem solving

Adaptability

Team collaboration

Learning agility

Education

BA/BS degree

Tools

Excel

Word

Outlook

PowerPoint

SAP

Tableau

Job description

Overview

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

The Opportunity

The Customer Account Specialist (CAS) will own accurate order execution and management through the value chain and lead professional, solution-oriented communication with both internal and external business partners. This person will be responsible for end-to-end customer order management of PepsiCo products for assigned customers from receipt through delivery to customer warehouses and/or stores. CAS will be accountable for quality of customer service and driving compliance to KPIs related to team’s customer network, including, but not limited to improved fill rates, on-time delivery, bracket compliance and waste mitigation.

Your Impact

As Customer Account Specialist - CAS your functions would consist of…

• Manage customer orders from receipt through delivery to customer warehouses/stores ensuring order accuracy and timely release to distribution center – orders submitted with normal lead time released to the warehouse within 2 hours and all communications from internal and external business partners responded to within 2 hours – executing actions
• Identify and resolve order level issues, including, but not limited to product fulfillment, on-time delivery, customer transportation, allocations, quality/freshness – executing actions
• Provide proactive communication to customer, sales and key leadership stakeholders to share order status, product availability, warehouse/transportation delays and recovery timing – executing actions
• Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation to deliver key business initiatives including promotions, innovation launches, discontinuances, seasonal/limited time offerings and item attributes (product weight, unit of measure, TI/HI) – executing actions
• Collaborate cross functionally partnering with customer and internal stakeholders to reconcile supply chain challenges, replenishment and/or forecasting gaps and drive productivity increasing payloads, reducing loose case pick and mitigating deductions/returns – executing actions
• Ensure clear understanding of assigned customers’ agendas and track performance trends – executing actions
• Keep CIC Associate Manager informed and abreast of any customer service issues that could warrant further discussion and require support – executing actions

Qualifications

Who Are We Looking For?

• Written & Verbal Fluency in English
• BA/BS degree with 2 plus years of experience in Order Management, Inventory Replenishment, Demand or Supply Planning, Logistics, Procurement, Supply Chain or Customer Service
• Strong written and verbal communication skills with the ability to adapt style to needs of audience
• Strong problem solving, issue resolution, influencing and prioritization skills
• Critical thinking skills with analytical and continuous improvement mindset
• Ability to develop and improve customer relations
• Innovation mindset with ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
• Proficiency in MS Office suite (Excel, Word, Outlook, Power Point)
• Learning agility with ability to quickly learn SAP and Tableau
• Collaborate with peers to manage the day-to-day execution and support the business
• Ability to provide Customer Service in an ambiguous environment
• Willingness to embrace change and all other assigned duties for the greater good of the team
• Strong attention to detail
• Flexible and able to work under pressure to include tight deadlines – strong organizational skills and able to manage several tasks simultaneously
• Proactively work to organize, respond to needs and anticipate what is needed by the individuals for whom she/he supports
• Ability to work independently and within a team with a Team / collaboration based approach to decision making
• Must have a “Can Do” attitude with a willingness to assist others in completing activities as needed

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.