Routing Analytics Associate

PepsiCo Inc.; Xico; On-site; MXN 260,000 - 360,000; Full time

Benefits offered by this job

Wellness programs

Flexible work arrangements

Job summary

PepsiCo Inc. is seeking a Scheduling & Service Maintenance Analyst in Mexico City. The role focuses on supporting local sales teams, planning scheduling activities, and generating analytical reports to improve customer service and efficiency.

The ideal candidate will have a bachelor’s degree in Engineering or International Business, strong Excel and Power BI skills, and fluent English. The position offers opportunities for growth and a comprehensive benefits program.

Qualifications

• Education - Bachelor’s degree in Engineering (any field).
• Experience in customer service, process analysis or similar is desired but not mandatory.
• Proficiency in Excel at an intermediate to advanced level (pivot tables, advanced formulas).
• Knowledge of Power BI at an intermediate level (report creation and data interpretation).
• Strong documentation skills, including writing procedures, manuals, flowcharts, and operational guides.
• Advanced English: able to communicate fluently and work with technical documentation.

Responsibilities

• Support local sales teams in managing frontline schedules.
• Assist in planning and monitoring scheduling team activities.
• Generate reports and dashboards to support decision-making.
• Document processes, procedures, and operational improvements.
• Identify opportunities for optimizing workflows and tools.
• Address inquiries from internal customers and ensure compliance with SLAs.
• Collaborate with the team to enhance customer experience and process efficiency.

Skills

Excel

Power BI

PowerApps

Macros

English

Customer focus

Analytical thinking

Teamwork

Communication

Education

Bachelor’s degree in Engineering (any field)

Bachelor’s degree in International Business

Job description

PepsiCo Inc. is seeking a Scheduling & Service Maintenance Analyst in Mexico City. The role focuses on supporting local sales teams, planning scheduling activities, and generating analytical reports to improve customer service and efficiency.

The ideal candidate will have a bachelor’s degree in Engineering or International Business, strong Excel and Power BI skills, and fluent English. The position offers opportunities for growth and a comprehensive benefits program.