Carrier Ops | Weekends

Rapido Solutions Group; Región Centro; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Punctuality bonus

Savings fund

Evening/weekend bonuses

Job summary

Rapido Solutions Group in Mexico is seeking a Carrier Operations Representative to support day-to-day logistics operations, prioritizing customer and carrier service, tracking shipments, and handling load bookings.

From Guadalajara and León, the role requires English fluency, strong teamwork, and multitasking, with opportunities to grow in the transportation and logistics industry.

Qualifications

• Strong team oriented mindset with cross-department collaboration.
• Excellent multitasking skills across platforms and systems.
• Fluency in English with great attention to detail.

Responsibilities

• Update shipment statuses in internal systems and communicate escalations.
• Perform track and trace to ensure on-time performance and resolve issues.
• Manage load bookings with accurate shipment details and execution.
• Contact carriers for time-sensitive updates and record information.
• Monitor team channels and respond to internal and external inquiries.
• Provide timely customer interaction and support for assigned accounts.
• Assist with spot quoting based on customer needs and market conditions.
• Proactively inform stakeholders to enable quick resolution.

Skills

Team player

Multitasking

MS Office

Learn quickly

Communication skills

English fluency

Job description

At Rapido Solutions Group, we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León, we create career opportunities that bridge Mexico and the U.S. logistics industry.

We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth.

• Thursday to Monday from 16:00 to 00:00

$500 MXN punctuality bonus

• 4% Savings fund

Extra shift bonuses for evenings or weekends

Carrier Operations Representatives

work in conjunction with Carrier Sales Representatives to prioritize and service customers and carriers in a timely and efficient manner. This role supports day to day operations including track and trace, load bookings, customer interaction, and spot quoting for key accounts such as USPS and other customers.

Key Responsibilities

• Accurately update and document shipment statuses in internal systems while properly communicating any escalations.
• Perform track and trace (TT) functions, ensuring on-time performance and resolving any in-transit issues.
• Manage load bookings, ensuring all shipment details are confirmed, accurate, and properly executed.
• Contact carriers to obtain time-sensitive updates and ensure all information is recorded correctly.
• Monitor team communication channels and respond to both internal requests and external carrier inquiries.
• Provide timely customer interaction and support, ensuring a high level of service for assigned accounts.
• Assist with spot quoting when needed, based on customer requirements and market conditions.
• Proactively communicate issues to the appropriate stakeholders to ensure quick and effective resolution.
• Maintain clear and consistent communication with internal teams and external partners.
• Demonstrate a strong willingness to learn and grow within the transportation and logistics industry.
• Contribute to a positive team environment through a strong work ethic and collaborative mindset.

Requirements

• Strong team oriented mindset, with the ability to collaborate across departments.
• Excellent multitasking skills and comfort working with various technology platforms and systems.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Ability to quickly learn and adapt to internal systems and tools.
• Interest in or knowledge of freight market trends, including seasonality, geography, and carrier types.
• Strong sense of urgency while maintaining attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Proven ability to build and maintain productive internal and external relationships.
• Ability to perform well under pressure while maintaining professionalism and integrity.
• Confidence in communicating with carriers and resolving issues effectively.
• Experience or exposure to track and trace, load booking, customer service, and quoting processes is preferred.
• Fluent in English with strong attention to detail.