Commercial Operations Analyst — SAP & Billing Specialist

SAP SE; Mexico; On-site; MXN 300,000 - 420,000; Full time

Job summary

SAP SE in Mexico City seeks a customer-focused professional to track customer data, process orders, and reconcile billing records. The role involves managing support tickets, coordinating tax certificates, and guiding customers through supplier registration.

You will collaborate with sales and finance teams to resolve issues and ensure smooth operations. The ideal candidate has experience in customer service within a B2B context, strong organizational skills, and excellent communication

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field preferred.
• Proven experience in a customer service role, preferably within an industrial or B2B environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
• Proficiency in SAP systems preferred.
• Ability to adapt quickly to new technologies and tools used in the industry.

Responsibilities

• Track customer data, process orders, and reconcile billing records.
• Manage support tickets, coordinate tax certificates, and guide customers through supplier registration.
• Partner with sales and finance teams to support operational tasks and billing processes.

Skills

Customer service

B2B environment

Organizational skills

Communication skills

Multitasking

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

SAP

Job description

SAP SE in Mexico City seeks a customer-focused professional to track customer data, process orders, and reconcile billing records. The role involves managing support tickets, coordinating tax certificates, and guiding customers through supplier registration.

You will collaborate with sales and finance teams to resolve issues and ensure smooth operations. The ideal candidate has experience in customer service within a B2B context, strong organizational skills, and excellent communication