SAP Mexico Next Gen - Commercial Operations Analyst | Value Delivery Hub

SAP SE; Mexico; On-site; MXN 300,000 - 420,000; Full time

Job summary

SAP SE in Mexico City seeks a customer-focused professional to track customer data, process orders, and reconcile billing records. The role involves managing support tickets, coordinating tax certificates, and guiding customers through supplier registration.

You will collaborate with sales and finance teams to resolve issues and ensure smooth operations. The ideal candidate has experience in customer service within a B2B context, strong organizational skills, and excellent communication

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field preferred.
• Proven experience in a customer service role, preferably within an industrial or B2B environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
• Proficiency in SAP systems preferred.
• Ability to adapt quickly to new technologies and tools used in the industry.

Responsibilities

• Track customer data, process orders, and reconcile billing records.
• Manage support tickets, coordinate tax certificates, and guide customers through supplier registration.
• Partner with sales and finance teams to support operational tasks and billing processes.

Skills

Customer service

B2B environment

Organizational skills

Communication skills

Multitasking

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

SAP

Job description

Company Description

Job Description

Bring It You bring experience in customer service or business operations, ideally in a business-to-business environment. You are organized, detail-focused, and comfortable juggling multiple deadlines. Fluency in English and a background in finance or business administration help you thrive here.

Build It You will track customer data, process orders, and reconcile billing records. You will manage support tickets, coordinate tax certificates, and guide customers through supplier registration. Your attention to detail reduces errors and helps customers move forward without delays.

Belong This team connects SAP's commercial and operations work in Mexico. You will partner with sales and finance colleagues on real, tangible problems every day. The role gives you broad exposure across the business and room to grow your expertise.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or a related field preferred.
• Proven experience in a customer service role, preferably within an industrial or B2B environment.
• Strong organizational skills with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal stakeholders.
• Proficiency in SAP systems preferred.
• Ability to adapt quickly to new technologies and tools used in the industry.

Additional Information

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.