Global Order & Billing Analyst

Teradata; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Teradata in Mexico City seeks an Order Management and Billing Analyst to support the sales team by ensuring accurate order data, coordinating invoicing, and aligning transactions with contracts. You will work with hardware, software, subscriptions, services, and maintenance orders in our ERP and cloud provisioning contexts.

You will review orders, generate invoices, manage accounts receivable, and communicate with suppliers and delivery teams to meet SLA.

Formación

• A high standard of ethics and integrity.
• Excellent verbal and written communication skills.
• Ability to manage stress and maintain work quality.
• Strong organizational skills and attention to detail.
• Able to coordinate and prioritize multiple tasks in fast-paced settings.
• Proficiency in English.
• Willingness to learn order-related software and ERP tools.
• Experience with invoicing in Latin American markets (Colombia/Mexico) is a plus.

Responsabilidades

• Ensure system configuration and pricing on purchase order is consistent with contract.
• Review contract to determine all elements of the transaction. Add proper product IDs to order for any bundled items (Subscriptions, Hardware, Software, Services, etc.)
• Ensure all related orders are built in our systems / ERP for appropriate booking and invoicing.
• Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
• Generate customer invoices for assigned accounts in an accurate and timely manner. Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.
• Review customer order documentation for order acceptance; ensure appropriate documentation is received and complies with corporate order and revenue policies.
• Assist in the resolution of relevant outstanding accounts receivable and collection issues.
• Read and analyze various customer contract provisions that impact the order process and invoicing requirements.
• Ensure purchase order is accurately reflected in system.
• Process Return Material Authorizations (RMA’s) within the SLA.
• Solve issues involving order processing. Provide outstanding order processing service to the account teams.
• Action and update tasks per SLA and procedures.
• Ensure the direct communication with all stakeholders, including customers, as needed, to ensure on-time delivery of services, hardware, software and invoices.
• Solve/coordinate issues to ensure the billing happens on time.
• Analyze trends in workflow to identify discrepancies and process improvement opportunities.
• Assist with audits to maintain our compliance.

Conocimientos

Ethics

Communication

Stress management

Organization

Multi-tasking

English language

Task coordination

Herramientas

Microsoft Office

Excel

Descripción del empleo

Teradata in Mexico City seeks an Order Management and Billing Analyst to support the sales team by ensuring accurate order data, coordinating invoicing, and aligning transactions with contracts. You will work with hardware, software, subscriptions, services, and maintenance orders in our ERP and cloud provisioning contexts.

You will review orders, generate invoices, manage accounts receivable, and communicate with suppliers and delivery teams to meet SLA.