Strategic Customer Service & Operations Planner

A. Stucki Company; Monterrey; On-site; MXN 558,000 - 781,200; Full time

Benefits offered by this job

Generous year-end bonus (Aguinaldo)

Full social security coverage (IMSS & INFONAVIT)

Employer-supported savings fund

Complimentary major and minor medical insurance

Monthly food vouchers

Family support benefits, including birth and funeral assistance

Job summary

A global engineering firm in Monterrey seeks a proactive Customer Service & Operations Planner to support daily operations and enhance customer experiences. The ideal candidate will have over 7 years of manufacturing experience, strong English communication skills, and expertise in production planning. Responsibilities include managing customer inquiries, operational scheduling, and reporting on service performance. This role offers significant benefits, including a year-end bonus and comprehensive insurance coverage.

Qualifications

• 7+ years of experience in manufacturing, with strong exposure to customer service, planning, or supply chain.
• Must be conversational with English and able to communicate effectively in meetings, presentations, and discussions.
• Proven experience in production planning, demand planning, or S&OP within a manufacturing environment.

Responsibilities

• Serve as a primary point of contact for customers, handling inquiries, orders, and service requests.
• Plan and schedule daily operational activities based on demand and capacity.
• Prepare reports on service performance, planning accuracy, and customer feedback.

Skills

Customer-focused mindset

Analytical and structured thinking

Excellent communication skills

Organizational skills

Problem-solving abilities

Adaptability and resilience

Team collaboration

Education

Diploma or Bachelor’s degree in Business, Operations, Supply Chain, or a related field

Tools

MS Office

ERP/CRM systems (SAP & Salesforce preferred)

Job description

A global engineering firm in Monterrey seeks a proactive Customer Service & Operations Planner to support daily operations and enhance customer experiences. The ideal candidate will have over 7 years of manufacturing experience, strong English communication skills, and expertise in production planning. Responsibilities include managing customer inquiries, operational scheduling, and reporting on service performance. This role offers significant benefits, including a year-end bonus and comprehensive insurance coverage.