Multichannel Customer Care Specialist

CXCENTRODECONTACTO; Monterrey; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Legal benefits

Training opportunities

Career growth

Descripción de la vacante

One Call in Monterrey is seeking a Customer Care Representative to deliver outstanding support across phone, email, chat, and other channels. The role focuses on resolving inquiries, ensuring a positive customer experience, and maintaining accurate records for case closure.

The ideal candidate has empathy, strong communication skills, and a customer‑driven attitude, with the ability to multitask and collaborate across teams in a fast‑paced environment. A high school diploma is required.

Formación

• High school diploma required.
• Previous experience in customer service (call center, support, retail, or similar roles).
• Strong verbal and written communication skills.
• Familiarity with CRM systems or ticketing platforms (preferred).

Responsabilidades

• Handle customer inquiries through phone, email, chat, and other channels.
• Resolve issues related to orders, products, billing, shipments, or general support.
• Log interactions accurately and follow up on cases until completion.
• Escalate technical or complex issues to internal teams when appropriate.
• Meet or exceed performance metrics such as CSAT, FCR, AHT, and response time.
• Collaborate with cross-functional teams to improve processes and enhance the customer experience.
• Participate in ongoing training to stay up to date on products, services, and policies.

Conocimientos

Empathy

Active listening

Communication skills

Problem-solving

Teamwork

Adaptability

Organizational skills

Attention to detail

Educación

High school diploma

Herramientas

CRM systems

Ticketing platforms

Chat tools

Descripción del empleo

One Call in Monterrey is seeking a Customer Care Representative to deliver outstanding support across phone, email, chat, and other channels. The role focuses on resolving inquiries, ensuring a positive customer experience, and maintaining accurate records for case closure.

The ideal candidate has empathy, strong communication skills, and a customer‑driven attitude, with the ability to multitask and collaborate across teams in a fast‑paced environment. A high school diploma is required.