Collections Specialist - Resolve Delinquencies & Grow Impact

Nissan Motor Corporation; Aguascalientes; On-site; MXN 190,000 - 246,000; Full time

Job summary

Nissan Motor Corporation in Aguascalientes is seeking a Collection Representative to negotiate payment plans and resolve delinquencies. You will handle calls, research disputes, and maintain portfolio metrics while upholding NMAC/IFS values.

The role emphasizes customer focus and clear communication within a structured call plan. Requirements include a high school diploma or bachelor's degree and fluent English.

Qualifications

• Knowledge of collections techniques, business practices, and related state and federal regulations.
• Fluent English and effective communication skills.
• Ability to handle ambiguities and negotiate payment arrangements.
• Strong customer focus with sound decision making.
• Ability to resolve disputes and work with diverse customers.

Responsibilities

• Handle outbound and inbound calls to resolve delinquent accounts by negotiating payment plans that help both Nissan and customers.
• Research disputes and respond to questions related to account status to achieve timely resolutions.
• Maintain standard delinquency metrics and ensure quality in customer interactions.
• Utilize tools to assess delinquent accounts and propose actions, escalating as needed.

Skills

Collections techniques

Fluent English

Action Oriented

Dealing With Ambiguity

Conflict Management

Customer Focus

Decision Quality

Interpersonal Skills

Education

High school diploma or Bachelor's degree

Tools

MS Office

Job description

Nissan Motor Corporation in Aguascalientes is seeking a Collection Representative to negotiate payment plans and resolve delinquencies. You will handle calls, research disputes, and maintain portfolio metrics while upholding NMAC/IFS values.

The role emphasizes customer focus and clear communication within a structured call plan. Requirements include a high school diploma or bachelor's degree and fluent English.