Collections Specialist: Growth & Impact (Onsite)

Nissan Motor Iberica SA; Aguascalientes; On-site; MXN 240,000 - 300,000; Full time

Job summary

Nissan Mexicana is seeking a Collection Representative to join our team in Aguascalientes. You will negotiate resolutions for delinquent accounts and provide customer service per our core values, supporting profitable growth.

In this role you’ll stay available for inbound/outbound calls, research disputes, and apply standard delinquency targets while using all available tools to improve outcomes. Fluency in English is required.

Qualifications

• Knowledge of collections techniques, business practices, and related state and federal regulations.
• MS Office intermediate.
• Fluent English.
• Action Oriented.
• Dealing With Ambiguity.
• Conflict Management.
• Customer Focus.
• Decision Quality.
• Interpersonal Skills.

Responsibilities

• Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
• Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.
• Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
• Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

Skills

Collection techniques

MS Office

Fluent English

Action Oriented

Dealing With Ambiguity

Conflict Management

Customer Focus

Decision Quality

Interpersonal Skills

Education

High school diploma

Bachelor’s degree

Job description

Nissan Mexicana is seeking a Collection Representative to join our team in Aguascalientes. You will negotiate resolutions for delinquent accounts and provide customer service per our core values, supporting profitable growth.

In this role you’ll stay available for inbound/outbound calls, research disputes, and apply standard delinquency targets while using all available tools to improve outcomes. Fluency in English is required.