Collection Representative

Nissan Motor Corporation; Aguascalientes; Presencial; MXN 190.000 - 246.000; Jornada completa

Descripción de la vacante

Nissan Motor Corporation in Aguascalientes is seeking a Collection Representative to negotiate payment plans and resolve delinquencies. You will handle calls, research disputes, and maintain portfolio metrics while upholding NMAC/IFS values.

The role emphasizes customer focus and clear communication within a structured call plan. Requirements include a high school diploma or bachelor's degree and fluent English.

Formación

• Knowledge of collections techniques, business practices, and related state and federal regulations.
• Fluent English and effective communication skills.
• Ability to handle ambiguities and negotiate payment arrangements.
• Strong customer focus with sound decision making.
• Ability to resolve disputes and work with diverse customers.

Responsabilidades

• Handle outbound and inbound calls to resolve delinquent accounts by negotiating payment plans that help both Nissan and customers.
• Research disputes and respond to questions related to account status to achieve timely resolutions.
• Maintain standard delinquency metrics and ensure quality in customer interactions.
• Utilize tools to assess delinquent accounts and propose actions, escalating as needed.

Conocimientos

Collections techniques

Fluent English

Action Oriented

Dealing With Ambiguity

Conflict Management

Customer Focus

Decision Quality

Interpersonal Skills

Educación

High school diploma or Bachelor's degree

Herramientas

MS Office

Descripción del empleo

Location: Aguascalientes
Job Schedule: Full-time On site
Education Requirement: High school diploma or Bachelor's degree

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a Collection Representative to join our team in Aguascalientes.

We are currently seeking a Collection Representative to join our team.

In this role you will be negotiating resolutions for accounts that are 5-59 days past due. Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values. Contributes to building brand value and achieving enduring profitable growth.

A Day in the Life

• Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
• Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.
• Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
• Must be able to utilize all tools available and creatively investigate all possible leads. Analyzes delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.

Who We’re Looking for

Education requirements: High school diploma or Bachelor’s degree

List of required skills and qualifications

• Knowledge of collections techniques, business practices, and related state and federal regulations.
• MS Office intermediate.
• Fluent English.
• Action Oriented.
• Dealing With Ambiguity.
• Conflict Management.
• Customer Focus.
• Decision Quality.
• Interpersonal Skills.

Schedule

• Availability to work 48 hrs per week

*Schedules could fall within the time frame (7:00 am until 8:00 pm) during Monday - Friday and Saturdays from 8:00 am until 12:00 pm. Depending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.

Desired

• Bachelor´s degree.

What You’ll Look Forward to at Nissan

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, crossdepartmental moves, and innovative learning platforms. Enhance your skills through seminars,
leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the
future of transportation. From day one, you’ll have the support to tackle challenges and contribute to
impactful solutions across our organization.

Rewards

Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are essential to maximizing the power
of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs
of our employees and customers. We are committed to creating a culture where everyone belongs and
feels respected, valued, and heard.
Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base
and communities. Join us in our commitment to diversity and inclusion.

Jesus Maria Aguascalientes Mexico