Bilingual Auto Finance Support Agent (Onsite)

Nissan; Aguascalientes; On-site; MXN 134,000 - 179,000; Full time

Job summary

Nissan Mexicana in Aguascalientes is seeking a Customer Service representative to handle inbound calls from customers and businesses about loans and leases with Nissan/IFS/NMAC. The role requires empathy, active listening, and strong MS Office skills, working on site in Aguascalientes.

Responsibilities include identifying account status, guiding customers through correct processes, maintaining quality standards, and adhering to regulatory guidelines while meeting scheduling expectations.

Qualifications

• High school diploma required.
• Basic understanding of auto finance industry.
• MS Office proficiency.

Responsibilities

• Handle inbound calls from Nissan/IFS/NMAC customers and businesses about loans or leases.
• Identify account status and guide customers through correct processes (e.g., Total Loss, Titles, End of Term, interest rate).
• Maintain call quality and ensure compliance with regulations; follow exclusive call model.
• Adhere to scheduling and adherence guidelines to meet performance targets.

Skills

Fluent English

Empathetic communication

Active Listening

MS Office

Customer service

Education

High school diploma

Bachelor's degree (desired)

Job description

Nissan Mexicana in Aguascalientes is seeking a Customer Service representative to handle inbound calls from customers and businesses about loans and leases with Nissan/IFS/NMAC. The role requires empathy, active listening, and strong MS Office skills, working on site in Aguascalientes.

Responsibilities include identifying account status, guiding customers through correct processes, maintaining quality standards, and adhering to regulatory guidelines while meeting scheduling expectations.