Bilingual Call Center Representative

Nissan Motor Corporation; Aguascalientes; On-site; MXN 134,000 - 201,000; Full time

Job summary

Nissan Mexicana in Aguascalientes is hiring a Customer Service representative to provide high-quality service on inbound calls from customers and businesses with Nissan Motor Acceptance Corporation and Infiniti Financial Services concerns about loans and leases.

You will verify account status, assist with Total Loss, vehicle damage, end of term, interest rates, and post-maturity questions, while maintaining compliance and a minimum 85% call quality score and 95% adherence.

Qualifications

• High school diploma or higher education preferred for progression.
• Basic understanding of the auto finance industry.
• Empathetic with difficult situations and active listening.
• Excellent customer service techniques, preferably in a call center.
• Fluent English and intermediate MS Office skills.
• Ability to work onsite at Aguascalientes.
• Availability to work 48 hours per week.
• Shift coverage may include early mornings and evenings, Mon-Sat.

Responsibilities

• Handle inbound calls from customers and businesses regarding loans and leases.
• Identify current account status for Retail and Lease accounts across various topics.
• Maintain a Quality Standard on calls, aiming for 85%+ under the call model.
• Use tools and resources to resolve concerns and minimize callbacks.
• Adhere to guidelines to achieve 95% adherence.

Skills

Auto finance basics

Empathetic

Active listening

Customer service techniques

Fluent English

Education

High school diploma

Bachelor's degree (desired)

Tools

MS Office

Job description

Location: Aguascalientes

Job Schedule: Full-time On site

Education Requirement: High school diploma

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation

We are currently looking for a Customer Service representative to join our team in Aguascalientes.

The position is responsible for providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regard to any inquiry, complaint, and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).

A Day in the Life:

• Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships, and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints, and walking them through the correct process according to their original request.
• The agent will have to identify the current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Total Loss incident, Vehicle Damage, Titles, End of Term, Interest rate, Post Maturity Date, and other subjects
• Maintains a Quality Standard on all phone calls received/made guaranteeing a minimum overall average percentage of 85% following our Call model to assure all Compliance, State, and Federal regulations are within guidelines.
• Must be able to utilize all tools and resources available to proactively resolve our customer's concerns and prevent any further callbacks.
• Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

Who We're Looking for:

Required:

• Education requirements: High school diploma
• List of required skills and qualifications: Basic understanding of the auto finance industry, Empathetic with difficult situations & Active Listening
• Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
• Fluent English
• MS Office Intermediate
• Ability to perform work onsite at Aguascalientes.
• Schedule:
• Availability to work 48 hrs per week
• Schedules could fall within the time frame (6:00 am until 9:00 pm) from Monday - Friday and Saturdays from 6:00 am until 5:30 pm (Depending on Department requirements a 6 day or 5 schedules will be assigned for at least 6 months.)

Desired:

• Bachelor's degree.

What You'll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities:

Benefit from diverse career paths, crossdepartmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards:

Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role.

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, Economic Position, Birth Or Any Other Condition.

By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets

Nissan Internal

and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.

By applying for this position, you are consenting to this check.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member. Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers. We are committed to creating a culture where everyone belongs and feels respected, valued, and heard.

Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities. Join us in our commitment to diversity and inclusion.

Aguascalientes Aguascalientes Mexico