Collections & Delinquency Resolution Specialist

Nissan Motor Co.; Aguascalientes; On-site; MXN 201,000 - 335,000; Full time

Job summary

Nissan Mexicana in Aguascalientes is seeking a Collection Representative to negotiate resolutions for accounts 5–59 days past due. The role focuses on customer service, following a call plan, and upholding Nissan values while contributing to brand strength.

The position requires a high school diploma or a bachelor’s degree, and Fluent English. Schedule is 48 hours per week, on-site with shifts within a day window; MS Office proficiency and strong interpersonal skills are expected.

Qualifications

• Knowledge of collection practices and applicable state and federal regulations.
• Proficiency in MS Office.
• Fluency in English is required.

Responsibilities

• Stays available to receive outbound and inbound phone calls on delinquent accounts.
• Resolves delinquencies by negotiating payment arrangements that benefit both Nissan and the customer.
• Researches and resolves disputes, questions and concerns related to account status.
• Analyzes delinquent accounts for appropriate action and makes recommendations.

Skills

Collections techniques

MS Office

Fluent English

Action Oriented

Ambiguity handling

Conflict management

Customer focus

Decision quality

Interpersonal skills

Education

High school diploma

Bachelor's degree

Job description

Nissan Mexicana in Aguascalientes is seeking a Collection Representative to negotiate resolutions for accounts 5–59 days past due. The role focuses on customer service, following a call plan, and upholding Nissan values while contributing to brand strength.

The position requires a high school diploma or a bachelor’s degree, and Fluent English. Schedule is 48 hours per week, on-site with shifts within a day window; MS Office proficiency and strong interpersonal skills are expected.