Client Dispatch Coordinator

Remoto Workforce; México; On-site; MXN 251,000 - 379,000; Full time

Benefits offered by this job

Vacation days

Christmas bonus

Medical insurance

Life insurance

IMSS enrollment

Laptop provided

Retention bonus (12 months)

Job summary

Remoto Workforce is seeking a proactive Client Dispatch Coordinator to act as the main bridge between customers and internal teams. This role focuses on dispatching and coordination, ensuring requests are routed to the right specialists and tracked to completion.

You will build client relationships, manage multiple requests, and maintain clear communications in English using CRM and Microsoft 365. 3+ years in customer-facing roles and a strong service mindset are required.

Qualifications

• 3+ years of experience in Customer Service, Client Services, Customer Operations, Account Coordination, Service Coordination, Dispatching, Order Management, or similar roles.
• Experience serving as a primary point of contact for customers.
• Experience coordinating requests between customers and internal teams.
• Strong customer service, communication, and relationship-building skills.
• Experience using CRM platforms and Microsoft 365.
• Ability to manage multiple requests, priorities, and follow-ups simultaneously.
• High English proficiency (written and spoken) is required.
• Comfortable communicating with customers and internal teams in English via phone, video calls, email, and chat.
• Experience in manufacturing, distribution, logistics, or customer operations environments is a strong plus.
• Manufacturing customer service experience is highly preferred.
• Experience dispatching, routing, scheduling, or coordinating customer requests is a plus.

Responsibilities

• Serve as the primary point of contact for customers.
• Build and maintain strong client relationships.
• Conduct proactive customer check-ins and follow-ups.
• Ensure customers receive timely updates regarding their requests.
• Help improve overall customer satisfaction and engagement.
• Act as the bridge between customers and internal consultants, specialists, and support teams.
• Route customer requests to the appropriate internal resource for resolution.
• Coordinate communication across multiple departments to keep requests moving forward.
• Gather information from customers and communicate requirements clearly to internal teams.
• Follow up proactively to ensure customer needs are addressed and expectations are met.
• Advocate for customers internally while maintaining alignment with company processes and priorities.

Skills

Customer Service

CRM platforms

Microsoft 365

English communication

Tools

CRM software

Scheduling software

Job description

About the Role

We're looking for a proactive and customer-focused Client Dispatch Coordinator to serve as the primary connection between our customers and internal teams. In this role, you'll act as the bridge between clients and internal consultants, specialists, and support teams, ensuring customer requests are routed efficiently. Communication remains clear, and requests move smoothly toward resolution.

This is a dispatching and coordination role, not a technical support role. You will not troubleshoot issues directly. Instead, you'll ensure requests are assigned to the appropriate internal team, tracked through completion, and communicated effectively to customers along the way.

We're looking for someone who enjoys building relationships, coordinating multiple priorities, and keeping customer requests moving forward.

What You’ll Do

• Serve as the primary point of contact for customers
• Build and maintain strong client relationships
• Conduct proactive customer check-ins and follow-ups
• Ensure customers receive timely updates regarding their requests
• Help improve overall customer satisfaction and engagement
• Act as the bridge between customers and internal consultants, specialists, and support teams
• Route customer requests to the appropriate internal resource for resolution
• Coordinate communication across multiple departments to keep requests moving forward
• Gather information from customers and communicate requirements clearly to internal teams
• Follow up proactively to ensure customer needs are addressed and expectations are met
• Advocate for customers internally while maintaining alignment with company processes and priorities

Request Dispatch & Coordination

• Review and assign incoming customer requests to the appropriate consultant, specialist, or internal team
• Monitor request queues and follow up on open items
• Coordinate communications between customers and internal teams
• Track requests from intake through completion and provide status updates as needed
• Maintain accurate records and customer notes within CRM systems
• Take ownership of the customer journey from request intake through resolution
• Monitor ongoing requests and ensure customers receive timely updates
• Identify opportunities to improve customer satisfaction and overall experience
• Build trusted relationships that encourage long-term customer engagement
• Help customers maximize the value of available services and solutions
• Ensure every customer interaction reflects a high standard of professionalism and care
• Process Microsoft licensing orders, renewals, updates, and audits
• Assist customers with licensing-related inquiries
• Coordinate customer communications and administrative requests
• Support internal teams with customer-related operational processes

What We’re Looking For

• 3+ years of experience in Customer Service, Client Services, Customer Operations, Account Coordination, Service Coordination, Dispatching, Order Management, or similar customer-facing roles
• Experience serving as a primary point of contact for customers
• Experience coordinating requests between customers and internal teams
• Strong customer service, communication, and relationship-building skills
• Experience using CRM platforms and Microsoft 365
• Ability to manage multiple requests, priorities, and follow-ups simultaneously
• High English proficiency (written and spoken) is required
• Comfortable communicating with customers and internal teams in English via phone, video calls, email, and chat
• Experience in manufacturing, distribution, logistics, or customer operations environments is a strong plus
• Manufacturing customer service experience is highly preferred
• Experience dispatching, routing, scheduling, or coordinating customer requests is a plus

Important: This is a coordination and dispatching role, not a technical support position. The ideal candidate has experience managing customer communications, coordinating requests, and working cross-functionally with internal teams rather than directly troubleshooting technical issues.

Payroll

12 vacation days, 15-day Christmas bonus, major medical insurance, life insurance, IMSS enrollment, laptop equipment, and a retention bonus that is paid over a 12-month period.

Direct Contractor

12 vacation days, 15-day Christmas bonus, major medical insurance, accounting support, laptop equipment, and a retention bonus that is paid over a 12-month period.

Payroll: 22,500 MXN - 28,000 MXN

Direct Contractor: 28,000 MXN - 34,000 MXN Net