Sales Development & Client Coordinator

Remoto Workforce; Puebla de Zaragoza; Híbrido; MXN 203.000 - 243.000; Jornada completa

Descripción de la vacante

Remoto Workforce in Puebla, Mexico is seeking a proactive Sales Development & Client Coordinator to support client relationships, recruitment operations, and business development. This hybrid role blends client coordination with outbound communication, working closely with the recruitment team to move candidate submissions forward.

Responsibilities include scheduling interviews, obtaining feedback, coordinating payments and equipment, and maintaining records in Monday.com and HubSpot.

Formación

• Fluent English, both written and spoken.
• Experience in appointment setting, SDR/BDR, outbound calling, or client-facing roles.
• Comfortable making outbound calls and initiating conversations.
• Strong communication and interpersonal skills.

Responsabilidades

• Make outbound calls and send professional emails to existing clients to request feedback after candidate submissions.
• Coordinate interview schedules and availability between clients, candidates, and recruiters.
• Document client interactions, follow-ups, and updates in CRM/project tools.
• Monitor and manage multiple recruitment positions simultaneously.

Conocimientos

Fluent English

Appointment setting

Outbound calling

Customer service

CRM/ATS experience

Communication skills

Organizational skills

Independent work

Herramientas

HubSpot

Monday.com

Salesforce

Descripción del empleo

Sales Development & Client Coordinator

Location: Puebla, Mexico (Explanada)

Work Arrangement: Hybrid – Monday through Thursday in office, Friday remote

Schedule: Monday–Friday, 9:00 AM–6:00 PM (Puebla time)

Employment Type: Full-time, Direct Contract

About the Role

We are looking for a proactive, organized, and communication-oriented Sales Development & Client Coordinator to support our client relationships, recruitment operations, and business development activities.

This position combines client coordination and outbound communication. You will work closely with our recruitment team to maintain communication with existing clients, follow up on candidate submissions, coordinate interviews, obtain feedback, and ensure recruitment processes move forward efficiently.

Additionally, when the recruitment coordination workload allows, you will support secondary sales development activities, including contacting previous leads, re-engaging former clients, and identifying opportunities to reconnect with potential customers.

This is an excellent opportunity for someone with experience in appointment setting, sales development, outbound calling, customer service, or client coordination who enjoys communicating with people and managing multiple ongoing processes.

Key Responsibilities

Client & Recruitment Coordination

• Make outbound calls and send professional emails to existing clients to request feedback after candidate submissions.
• Follow up consistently with clients to obtain feedback within 24–48 business hours or establish a clear timeline for their response.
• Coordinate interview schedules and availability between clients, candidates, and recruiters.
• Communicate client feedback and recruitment updates to the internal team.
• Follow up on candidate selections, availability, start dates, and onboarding requirements.
• Coordinate payment confirmations and equipment requests with the appropriate internal departments.
• Maintain communication with clients throughout the recruitment process, ensuring pending matters are addressed.
• Keep recruitment stages, dates, and candidate information updated in Monday.com.
• Document client interactions, follow-ups, and updates in HubSpot.
• Monitor approximately 15–30 active recruitment positions simultaneously.

Secondary Sales Development Activities

• Contact previous leads and re-engage potential clients when the core coordination workload allows.
• Make outbound calls to reconnect with previous prospects and identify potential business opportunities.
• Support appointment setting and introductory conversations with prospective clients.
• Maintain accurate records of outreach activities and follow-up opportunities.
• Coordinate qualified opportunities with the appropriate internal team.

Requirements

• Fluent English, both written and spoken.
• Previous experience in appointment setting, SDR/BDR, outbound calling, customer service, collections, or client-facing positions.
• Comfortable making outbound phone calls and initiating conversations.
• Strong communication and interpersonal skills.
• Ability to follow up persistently while maintaining a professional and friendly approach.
• Strong organizational skills and attention to detail.
• Ability to manage multiple ongoing processes and deadlines.
• Comfortable working with CRM, ATS, or project management platforms.
• Ability to work independently and take ownership of pending responsibilities.

Preferred Qualifications

• Experience in appointment setting, sales development, business development, or lead generation.
• Previous experience in recruitment coordination, staffing, or customer success.
• Experience coordinating interviews, appointments, or client meetings.
• Familiarity with HubSpot, Monday.com, Salesforce, or similar platforms.
• Experience managing client follow-up pipelines or multiple accounts simultaneously.

What We’re Looking For

We want someone who is confident communicating with people, doesn't hesitate to pick up the phone, and understands the importance of consistent follow-up.

The ideal candidate is persistent without being aggressive, organized without requiring constant supervision, and comfortable switching between client coordination and sales-related activities.

You don't necessarily need previous recruitment experience. A strong background in appointment setting, SDR/BDR, outbound communication, or customer-facing operations could be equally valuable.

Compensation

$20,000 MXN/month