12 - Bilingual Dispatcher / Scheduler

Cobalto Talent; Región Centro; Remote; MXN 389.000 - 648.000; Vollzeit

Zusammenfassung

CobaltoTalent is hiring a bilingual dispatcher to work remotely from Mexico for US home-service and construction contractors. You will manage scheduling, book calls, and ensure smooth operations for crews in the field.

Expect to handle English and Spanish communications, coordinate with field teams, and maintain accurate job notes and invoices. This role supports a remote, international workflow with growth opportunities.

Qualifikationen

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+).
• Native or fluent Spanish.
• Comfortable juggling calls, messages and a live schedule.

Aufgaben

• Answer inbound calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts.

Kenntnisse

Dispatch / scheduling

Bilingual English/Spanish

Typing / written English

Customer service / call center

Tools

ServiceTitan

Housecall Pro

Jobber

Jobbeschreibung

12 - Bilingual Dispatcher / Scheduler

About the role

We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping).

What you will do

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

What you bring

Must have

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
• Native or fluent Spanish.
• Comfortable juggling calls, messages and a live schedule at the same time.
• Strong typing and clear written English for texts and job notes.

Nice to have

• Experience with field service software: ServiceTitan, Housecall Pro, Jobber or similar.
• Experience with U.S. home-service, construction or logistics companies.
• Basic knowledge of HVAC, plumbing or electrical terminology.
• QuickBooks or invoicing experience.