12_Bilingual Dispatcher / Scheduler

Cobalto Talent; Xico; Remote; MXN 155,000 - 310,000; Full time

Job summary

Cobalto Talent is seeking a bilingual dispatcher/scheduler to work remotely from Mexico for US home-service and construction contractors. You will book jobs, manage technician schedules, and keep customers informed of arrivals and delays.

Requirements include 2+ years in dispatch or scheduling, advanced English (B2+), and fluent Spanish. Experience with field service software is a plus; remote work is expected with independent contractor status.

Qualifications

• Minimum 2 years in dispatching, scheduling, customer service or logistics coordination.
• Ability to handle calls, book appointments and coordinate schedules.
• Experience with field service software is a plus.
• Remote work from Mexico with reliable internet and a private workspace.

Responsibilities

• Answer inbound calls, texts and emails; book service appointments and estimates.
• Build and adjust daily technician schedules in field service software.
• Dispatch jobs, track arrivals and update customers on delays.
• Coordinate with Spanish-speaking crews and English-speaking customers.
• Confirm next-day appointments and follow up on estimates.
• Maintain complete job records for billing and invoicing.
• Escalate emergencies and scheduling conflicts to leadership.

Skills

Advanced spoken English

Native or fluent Spanish

Strong multitasking

Clear written English

Customer service

Scheduling software usage

Tools

ServiceTitan

Housecall Pro

Jobber

FieldEdge

Workiz

Job description

Bilingual Dispatcher / Scheduler

About the role

We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping).

Cobalto Talent connects Mexican professionals with small and mid-sized U.S. companies. We are building a pre-qualified talent bench for upcoming client placements; qualified candidates join the bench and are presented to clients as positions open.

You will be the voice of the company on the phone: you book jobs, keep technicians and crews on schedule, and make sure every customer knows when someone is coming.

What you will do

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

What you bring

Must have

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
• Native or fluent Spanish.
• Comfortable juggling calls, messages and a live schedule at the same time.
• Strong typing and clear written English for texts and job notes.

Nice to have

• Experience with field service software: ServiceTitan, Housecall Pro, Jobber or similar.
• Experience with U.S. home-service, construction or logistics companies.
• Basic knowledge of HVAC, plumbing or electrical terminology.
• QuickBooks or invoicing experience.

Candidate Requirements

Mandatory Requirements

• Minimum 2 years of experience in dispatching, scheduling, customer service, call center operations, or logistics coordination.
• Advanced spoken English (B2 minimum).
• Native or fluent Spanish.
• Experience handling customer calls, booking appointments, and coordinating schedules.
• Strong multitasking, time management, and problem-solving skills.
• Ability to handle upset customers professionally and communicate delays or schedule changes.
• Strong written English for emails, text messages, and service notes.
• Computer literacy, accurate typing, and proficiency with digital scheduling tools.
• Ability to work remotely from Mexico with a computer, noise-canceling headset, private workspace, and internet speed of at least 50 Mbps.
• Ability to work as an independent contractor and issue valid CFDI invoices in Mexico.
• Experience with U.S. home services, HVAC, plumbing, electrical, construction, or field service companies.
• Experience with ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, or similar software.
• Experience coordinating technicians, field crews, or service appointments.
• Basic knowledge of HVAC, plumbing, or electrical terminology.
• Experience with QuickBooks, invoicing, or billing documentation.