Client Dispatch & Coordination Specialist

Remoto Workforce; México; Presencial; MXN 251.000 - 379.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation days

Christmas bonus

Medical insurance

Life insurance

IMSS enrollment

Laptop provided

Retention bonus (12 months)

Descripción de la vacante

Remoto Workforce is seeking a proactive Client Dispatch Coordinator to act as the main bridge between customers and internal teams. This role focuses on dispatching and coordination, ensuring requests are routed to the right specialists and tracked to completion.

You will build client relationships, manage multiple requests, and maintain clear communications in English using CRM and Microsoft 365. 3+ years in customer-facing roles and a strong service mindset are required.

Formación

• 3+ years of experience in Customer Service, Client Services, Customer Operations, Account Coordination, Service Coordination, Dispatching, Order Management, or similar roles.
• Experience serving as a primary point of contact for customers.
• Experience coordinating requests between customers and internal teams.
• Strong customer service, communication, and relationship-building skills.
• Experience using CRM platforms and Microsoft 365.
• Ability to manage multiple requests, priorities, and follow-ups simultaneously.
• High English proficiency (written and spoken) is required.
• Comfortable communicating with customers and internal teams in English via phone, video calls, email, and chat.
• Experience in manufacturing, distribution, logistics, or customer operations environments is a strong plus.
• Manufacturing customer service experience is highly preferred.
• Experience dispatching, routing, scheduling, or coordinating customer requests is a plus.

Responsabilidades

• Serve as the primary point of contact for customers.
• Build and maintain strong client relationships.
• Conduct proactive customer check-ins and follow-ups.
• Ensure customers receive timely updates regarding their requests.
• Help improve overall customer satisfaction and engagement.
• Act as the bridge between customers and internal consultants, specialists, and support teams.
• Route customer requests to the appropriate internal resource for resolution.
• Coordinate communication across multiple departments to keep requests moving forward.
• Gather information from customers and communicate requirements clearly to internal teams.
• Follow up proactively to ensure customer needs are addressed and expectations are met.
• Advocate for customers internally while maintaining alignment with company processes and priorities.

Conocimientos

Customer Service

CRM platforms

Microsoft 365

English communication

Herramientas

CRM software

Scheduling software

Descripción del empleo

Remoto Workforce is seeking a proactive Client Dispatch Coordinator to act as the main bridge between customers and internal teams. This role focuses on dispatching and coordination, ensuring requests are routed to the right specialists and tracked to completion.

You will build client relationships, manage multiple requests, and maintain clear communications in English using CRM and Microsoft 365. 3+ years in customer-facing roles and a strong service mindset are required.