12 - Bilingual Dispatcher / Scheduler

Cobalto Talent; Culiacán; Remote; MXN 248,000 - 413,000; Full time

Job summary

CobaltoTalent is hiring bilingual dispatchers to work remotely from Mexico for US home-service and construction contractors. You will manage calls, texts and emails, book service appointments and estimates, and coordinate with field crews.

The role requires English and Spanish fluency, strong multitasking, and experience in dispatch or scheduling. You'll use field service software to keep schedules and invoices organized, ensuring timely service and clear customer communications.

Qualifications

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
• Native or fluent Spanish.
• Comfortable juggling calls, messages and a live schedule at the same time.
• Strong typing and clear written English for texts and job notes.

Responsibilities

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

Skills

Dispatch operations

Scheduling

Customer service

Bilingual English/Spanish

Typing / written English

Field service coordination

Tools

ServiceTitan

Housecall Pro

Jobber

QuickBooks

Job description

12 - Bilingual Dispatcher / Scheduler

About the role

We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping).

What you will do

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

What you bring

Must have

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
• Native or fluent Spanish.
• Comfortable juggling calls, messages and a live schedule at the same time.
• Strong typing and clear written English for texts and job notes.

Nice to have

• Experience with field service software: ServiceTitan, Housecall Pro, Jobber or similar.
• Experience with U.S. home-service, construction or logistics companies.
• Basic knowledge of HVAC, plumbing or electrical terminology.
• QuickBooks or invoicing experience.