Business Development Associate Mexico City, Mexico City, Mexico

ISNetworld; Ciudad de México; Vor Ort; MXN 223.200 - 334.800; Vollzeit

Benefits dieser Stelle

100% paid private health coverage

Employee assistance program

Paid time off

Monthly cell phone reimbursement

Complimentary parking or public transport reimbursement

Professional development opportunities

Wellness Program

Zusammenfassung

ISNetworld is seeking an integral member of the Customer Service team in Mexico City to proactively manage workflows and support contractor/supplier customers. This role demands excellent verbal and written communication skills, along with the ability to handle customer inquiries effectively. Applicants must be bilingual in English and Spanish, and a Bachelor's degree or equivalent experience is required. The position offers extensive benefits, including health coverage, paid time off, and professional development opportunities.

Qualifikationen

• Bilingual in English & Spanish (read, write and speak).
• Desire to engage in verbal interaction over the phone.
• Ability to de-escalate calls.

Aufgaben

• Proactively service and support contractor/supplier customers.
• Conduct training on software products.
• Field incoming calls and troubleshoot problems.
• Assist with CRM testing and customer account management.

Kenntnisse

Verbal communication

Written communication

Critical thinking

Soft skills

Ausbildung

Bachelor’s degree or equivalent experience

Jobbeschreibung

Overview

The position As an integral member of the Customer Service team, you will serve as the driver of quality for customer inquiries and internal administrative functions. You will be responsible for managing customer workflows and the day-to-day processes of Contractor Development. Specifically, you will:

• Proactively service and support contractor/ supplier customers
• Conduct training on software products via phone, web based and face to face meetings
• Participate in the implementation of sales and marketing projects
• Field incoming calls, handle contractor customer inquiries and troubleshoot problems
• Assist with CRM testing
• Handle customer account management functions, including invoicing and collections
• Proactively analyze customer service processes and bring forth ideas for continuous improvement
• Apply customer-centric consulting approaches to ensure the success of customer inquiries

Who should apply?

• Excellent verbal and written communication skills
• Desire to work with people and consistently engage in verbal interaction over the phone
• Ability to de-escalate calls using critical thinking and soft skills

Requirements

• Bachelor’s degree from an accredited university and/or equivalent work experience
• Bilingual in English & Spanish (read, write and speak)
• 100% paid private health coverage premiums for employees and dependents
• Employee assistance program
• Paid time off
  • 0-1 year – 15 day (pro-rated first year)
  • 1-5 years – 20 days
  • 5-10 years – 25 days
  • 10+ years – 30 days
• Holidays – 13 paid holidays
• Monthly cell phone reimbursement
• Complimentary parking space or monthly reimbursement for public transportation
• Team-building activities and events, including quarterly kick-off meetings and community volunteer day
• Matching charitable gift program
• Professional development & training opportunities
• Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
• Business casual, jeans allowed

Onsite Requirements

Employees must be within a commutable distance to the office and be willing to come into the office for required trainings, events, team activities, and meetings. Employees are required to be in-person during training and at least 3 days per week on an ongoing basis. Most employees are in the office 4-5 days per week.

*All benefits are subject to change with notice to the employee