12 - Bilingual Dispatcher / Scheduler

CobaltoTalent; Monterrey; À distance; MXN 389 000 - 648 000; Plein temps

Résumé du poste

CobaltoTalent is hiring a bilingual Dispatcher/Scheduler to work remotely from Mexico for US-based home-service and construction clients. You will manage inbound inquiries, book appointments, and coordinate field crews across time zones.

Requirements include 2+ years in dispatch or related roles, advanced English (B2+) and native/fluent Spanish. Experience with field-service software and invoicing tools is a plus.

Qualifications

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+).
• Native or fluent Spanish.
• Strong typing and clear written English for texts and job notes.

Responsabilités

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

Connaissances

Dispatch scheduling

Customer service

Bilingual English/Spanish

Typing fast

Outils

ServiceTitan

Housecall Pro

Jobber

QuickBooks

Description du poste

12 - Bilingual Dispatcher / Scheduler

About the role

We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping).

What you will do

• Answer inbound customer calls, texts and emails; book service appointments and estimates.
• Build and adjust the daily schedule for technicians and crews in the field service software.
• Dispatch jobs, track arrival times and update customers on delays or changes.
• Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
• Confirm next-day appointments and follow up on open estimates.
• Keep job records complete: notes, photos, parts used, invoices ready for billing.
• Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.

What you bring

Must have

• 2+ years in dispatch, scheduling, customer service or a call center.
• Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
• Native or fluent Spanish.
• Comfortable juggling calls, messages and a live schedule at the same time.
• Strong typing and clear written English for texts and job notes.

Nice to have

• Experience with field service software: ServiceTitan, Housecall Pro, Jobber or similar.
• Experience with U.S. home-service, construction or logistics companies.
• Basic knowledge of HVAC, plumbing or electrical terminology.
• QuickBooks or invoicing experience.