Boutique Operations Lead: Luxury Retail

Richemont; Ciudad de México; On-site; MXN 400,000 - 640,000; Full time

Job summary

Cartier in Mexico City seeks an Operations Coordinator to uphold brand standards and ensure efficient boutique operations. You will handle daily procedures, administrative tasks, financial compliance, logistics, and inventory control while supporting the client experience.

The role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced luxury environment. Availability for weekend hours and travel within training rounds is expected.

Qualifications

• Proficient in MS Office and business software.
• Strong verbal and written communication in English.
• Analytical, organized, and detail oriented.

Responsibilities

• Ensure understanding and compliance with Maison policies and procedures by the team.
• Coordinate efficient opening and closing procedures.
• Manage movement of product in/out of boutique, including shipments and stock transfers.
• Maintain quality control and prevent stock losses through proper handling and packing procedures for high value items.
• Monitor daily sales transactions and submit accurate paperwork to corporate teams.
• Support ecommerce and other transactional flows to ensure smooth operations.
• Coordinate inventory counts and stock movements for annual inventory.
• Collaborate with management to uphold Cartier standards in the boutique.
• Assist with replenishment planning and back-of-house inventory processes.
• Support boutique audits and implement action plans with management.
• Participate in daily setup and breakdown for opening/closing.

Skills

MS Office

Fluent English

Interpersonal communication

Client service orientation

Education

Associate or bachelor’s degree preferred

Tools

SAP

Job description

Cartier in Mexico City seeks an Operations Coordinator to uphold brand standards and ensure efficient boutique operations. You will handle daily procedures, administrative tasks, financial compliance, logistics, and inventory control while supporting the client experience.

The role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced luxury environment. Availability for weekend hours and travel within training rounds is expected.