Boutique Manager Los Cabos

Christian Dior Couture; México; On-site; MXN 650,000 - 950,000; Full time

Job summary

Christian Dior Couture in Mexico's luxury boutique network is seeking a Boutique Manager to lead all aspects of the boutique business, including sales generation, store operations and client development.

The role demands at least 5 years of luxury boutique management experience, advanced English, and the ability to motivate and train a leadership team while delivering outstanding client service, events, and results.

Qualifications

• 5 years of luxury boutique management experience.
• Advanced English.
• Strong understanding of luxury fashion industry and clientele.
• Ability to develop, motivate, and train leadership team and staff.

Responsibilities

• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy.
• Oversee staffing and scheduling of associates and payroll budgets.
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team.
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.
• Develop product knowledge with Merchants and Training Team.
• Ensure Visual Merchandising aligns with brand direction and campaigns.
• Coordinate in-store promotions including seasonal sales, trunk shows and contests.
• Report on sell-through and client feedback to Merchandising.
• Manage operational processes with the Operations Manager including Shipping, Inventory and Aftersales.
• Adhere to Company policies on funds, security, and store maintenance.
• Review reports to monitor profitability and payroll budgets.
• Review receiving, transfers, RTVs, and charge-backs for inventory accuracy.
• Ensure security and compliance with safety codes.

Skills

Boutique management

Job description

Position

The Boutique Manager is responsible for all aspects of the Boutique business including sales generation, store operations and team and client development.

• Responsible for achievement of annual Boutique sales goals across all product categories.
• Manage leadership team to develop Sales Associates to meet and exceed expectations around client development and individual sales goals.
• Ensure that all Clients experience outstanding service at all times.

Job responsibilities

• Conduct regular management touchbases to review performance, operations, and employee relations issues, and to develop overall business strategy.
• Oversee the process of staffing and scheduling of associates and ensure compliance with payroll budgets.
• Partner with Human Resources to oversee recruitment and hiring of Boutique Sales and Leadership Team.
• Organize and coordinate events with Corporate Office to increase traffic in the Boutique and maximize sales.
• Develop product knowledge in coordination with Merchants and Training Team.
• Ensure and develop the Visual Merchandising for the Boutique to be in line with brand direction and advertising campaigns.
• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows and contests.
• Report on product sell though and client feedback to make recommendations to the Merchandising Team.
• Manage all operational processes in partnership with the Operations Manager including: Shipping & Receiving, Inventory and Aftersales to minimize stock loss and maximize customer service.
• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review Prêt-à-portererwork pertaining to receiving, transfers, MOS/damages, returns-to-vendor (RTV's), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Problem sole and develop strategies that support the Boutique’s service, efficiency, and productivity.

Profile

• 5 Years of luxury boutique management experience.
• Advanced English
• Strong understanding of the Luxury Fashion Industry and Luxury Clientele.
• Ability to develop, motivate, and train leadership team and staff, build strong internal and external relationships, utilize skills of workforce most appropriately to maximize business results.
• Adjust priorities and manage time wisely in a fast-paced environment.
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees.
• Strong interpersonal, communication, organization and follow-through skills.
• Work a full-time schedule including nights, weekends, and holidays.
• Travel as needed.
• Operate all equipment necessary to perform the job.
• Ability to understand and apply all company policies and procedures.