Boutique Operations Coordinator

MX02 Richemont de Mexico S.A.deCV.; Ciudad de México; On-site; MXN 391,000 - 670,000; Full time

Job summary

Cartier Mexico City boutique seeks an Operations Coordinator to uphold compliance, manage day-to-day processes, and support transactional activities, logistics, and inventory control in a fast-paced luxury environment. You will partner with client-facing teams, ensure efficient opening/closing, monitor stock movements, and help implement policies to deliver an exceptional client experience.

Candidates should have luxury retail operations experience, strong MS Office and SAP skills, and fluency

Qualifications

• Associate or bachelor’s degree preferred.
• Previous operations experience in luxury retail, service or hospitality is a plus.

Responsibilities

• Ensure operational excellence and compliance within the boutique according to Maison policies.
• Coordinate opening and closing procedures.
• Oversee product movement in/out of the boutique, including shipments and stock movements.
• Support transactional flows (e.g., ecommerce) to ensure efficient operations and client experience.
• Assist with inventory control processes and annual inventory.

Skills

Fluent English

Analytical skills

Communication

Education

Associate or Bachelor’s degree

Tools

SAP

MS Office

Job description

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

MAIN PURPOSE: Job Mission The operations Coordinator contributes to the overall commercial success of the boutique by upholding Maison compliance and achieving operational excellence. In a highly dynamic and collaborative environment, the operations Coordinator is responsible for managing all aspects of the day-to-day processes, including key administrative support for transactional activities, financial compliance, logistics, inventory control, and effectively supports the implementation of policies and procedures.

Key Responsibilities

• Operational excellence / compliance Ensure proper understanding and execution of all Maison policies and procedures within the boutique, champion, and influence compliance among the broader team.
• Coordinate efficient opening and closing procedures.
• Ensure proper movement of product in/out of boutique including, but not limited to shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses.
• Consistently demonstrate excellent care and proper product handling, and follow appropriate packing, shipping, and receiving procedures particularly for high value creations
• Monitor financial aspects of boutique sales; ensure daily transactions and proper paperwork are submitted to respective corporate teams timely and accurately.
• Support other transactional flows (ecommerce, etc.) to ensure efficient business operations and seamless client experience.
• Coordinate inventory control processes (e.g., daily/weekly/monthly counts and stock movements) to ensure a successful annual inventory.
• Uphold Cartier standards within the boutique environment, including but not limited to maintenance, third party vendors, tools and technology, equipment, etc.
• Partner with client-facing teams to manage the boutique supply inventory including replenishment needs for sales and hospitality areas, as well as back of house; manage the order process and support strategies for optimal storage organization.
• Assist with care service responsibilities as needed (e.g., the client repair flow, execution of reports, and monthly inventory/reconciliation)
• Support overall success of boutique audits; partner with management to implement and execute action plans.
• Participate in daily set up and break down of boutique for opening/closing as needed.
• Exhibit strong communication and problem-solving skills by partnering effectively with boutique management and peers.
• Assist with special projects as needed.
• Consistently reach and aim to exceed all KPIs.

undefined Maison / industry knowledge Develop fundamental brand knowledge to convey Cartier heritage and values.Remain current on all industry news, local/global competition, and connection to community.Share and collaborate with region and network peers on operational best practices.

Teamwork Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor.Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone.Elevate the level of operational excellence and ensure all day-to-day processes are effective and efficient (e.g., boutique organization, workflow, etc.); collaborate with management to provide ideas and solutions to client-facing teams.Be open and willing to take on transversal duties to support the broader team beyond the scope of everyday responsibilities.Demonstrate Cartier competencies and behaviors; foster transparency with colleagues and management by sharing feedback and information.Embrace and integrate diverse perspectives.Be an active member of the network Operations community.undefined

Qualifications Education Associate or bachelor’s degree preferred.undefined

Industry experience Previous operations experience in luxury retail, service or hospitality industry is a plus.

Technical skills / abilities Excellent computer skills and use of technologyMS Office experience required; SAP knowledge preferred.Fluent in English 70%, Additional language skills are a plus.

Personal skills Must be available to work retail hours (including weekends) and travel for trainings as needed.Ability to work in a fast-paced, evolving environment.Excellent analytical, organizational, and interpersonal communication skills are required.Strong understanding of client service needs and priorities (internal and external)Frequent moving of packages and productStrong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision.Collaborative approach with ability to foster a united work environment with a “can do” attitude.Intellectual curiosity and passion for learning *This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.