Bilingual Customer Service Agent - Español/English

Concentrix; Santiago de Querétaro; Vor Ort; MXN 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Diverse, global organization

Career development opportunities

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Weekly/biweekly/monthly activities

Raffles and prizes

Zusammenfassung

Concentrix is seeking a Customer Service Agent - Español for the Qro area. The role involves handling inbound and outbound calls or online interactions per client needs, as part of a dynamic, global organization that offers growth opportunities and incentives.

The position is a Full-Time role focused on delivering compassionate customer interactions and problem solving with a human touch. Strong communication and multitasking abilities are essential for success.

Qualifikationen

• High School diploma or equivalent required.
• 6 months minimum of experience in Call center customer service (Desired).
• Courteous with strong customer service orientation.
• Ability to work under constant changes.
• Multitasking.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both in writing and verbally.

Aufgaben

• The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Kenntnisse

Customer service orientation

English proficiency

Multitasking

Written & verbal communication

PC navigation

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Concentrix is seeking a Customer Service Agent - Español for the Qro area. The role involves handling inbound and outbound calls or online interactions per client needs, as part of a dynamic, global organization that offers growth opportunities and incentives.

The position is a Full-Time role focused on delivering compassionate customer interactions and problem solving with a human touch. Strong communication and multitasking abilities are essential for success.