Bilingual Remote Onboarding Specialist (SaaS)

Hostaway; Ciudad de México; Hybrid; MXN 554,000 - 1,016,000; Full time

Benefits offered by this job

Competitive pay

Remote work within LATAM

Equity options

Global team culture

Growth opportunities

Job summary

Hostaway is seeking a Customer Onboarding Specialist for our LATAM team. The role focuses on onboarding new clients, ensuring a smooth transition to our platform and setting them up for success from day one.

The candidate will lead training sessions, develop bilingual onboarding materials, and maintain proactive communication with customers. 1–3 years in SaaS onboarding or customer success is preferred, with fluency in English and Spanish. Remote within LATAM is supported.

Qualifications

• 1–3 years of experience in customer onboarding or customer success within the SaaS industry.
• Fluent proficiency in English and Spanish is mandatory to communicate with customers.
• Ability to manage multiple onboarding projects simultaneously with attention to detail.

Responsibilities

• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
• Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
• Develop customized onboarding materials and resources in Spanish & English
• Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
• Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
• Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
• Serve as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Skills

Customer onboarding

Customer success

Multitasking

English

Spanish

Job description

Hostaway is seeking a Customer Onboarding Specialist for our LATAM team. The role focuses on onboarding new clients, ensuring a smooth transition to our platform and setting them up for success from day one.

The candidate will lead training sessions, develop bilingual onboarding materials, and maintain proactive communication with customers. 1–3 years in SaaS onboarding or customer success is preferred, with fluency in English and Spanish. Remote within LATAM is supported.