LATAM Onboarding Project Manager — Hospitality SaaS (Remote)

Cloudbeds; Ciudad de México; Remote; MXN 480,000 - 720,000; Full time

Benefits offered by this job

Remote-first culture

Paid time off (PTO)

Parental leave

Home office stipend

Professional development

Job summary

Cloudbeds seeks an Onboarding Project Manager to lead mid-market onboarding from contract through adoption and transition to Account Management. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation that drives customer confidence and platform adoption.

You will manage timelines, align stakeholders, mitigate risks, and maintain a high-touch customer experience in a fast-paced SaaS environment, leveraging

Qualifications

• Minimum 4 years of experience in hotel operations or hotel management.
• At least 1 year of project management experience within a SaaS or customer-facing environment.
• Fluency in English and Spanish at a business-professional level, both written and spoken.

Responsibilities

• Own and manage the end-to-end onboarding lifecycle for mid-market customers, from sales handoff through go-live, adoption, and transition to Account Management.
• Define project scope, timelines, milestones, and deliverables to ensure successful and timely implementations.
• Serve as the primary point of contact for onboarding mid-market customers, driving clear communication and stakeholder alignment throughout the project lifecycle.
• Lead customer meetings, including pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and next steps.
• Proactively identify and manage risks, dependencies, and escalation points to maintain project momentum and customer satisfaction.
• Coordinate cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.
• Monitor onboarding success metrics, customer adoption, training completion, and utilization milestones to support long-term customer success.
• Familiarity with Salesforce, Zendesk, Slack, or other customer operations tools.
• Fluency in Portuguese is a strong plus.

Skills

Project management

Cross-functional collaboration

English

Spanish

Communication skills

Hospitality knowledge

Tools

Salesforce

Zendesk

Slack

CRM tools

Job description

Cloudbeds seeks an Onboarding Project Manager to lead mid-market onboarding from contract through adoption and transition to Account Management. You will partner with Onboarding, Account Management, Sales, Product, Support, and Professional Services to deliver a seamless implementation that drives customer confidence and platform adoption.

You will manage timelines, align stakeholders, mitigate risks, and maintain a high-touch customer experience in a fast-paced SaaS environment, leveraging