Remote SaaS Onboarding Specialist - LATAM

Atomic - Remote Jobs; Ciudad de México; A distancia; MXN 296.000 - 394.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote setup with schedule overlap for

Growth paths into customer success, or

Lean, hands-on team where your work is

Help small businesses grow

Descripción de la vacante

Atomic - Remote Jobs is seeking a customer onboarding specialist for an outdoor hospitality SaaS platform. You’ll own the customer experience from kickoff to launch, learn the product inside and out, and tailor the platform to each park’s real-world workflows.

You’ll demo features, build onboarding plans, and coordinate with product and engineering to turn customer insights into improvements. This remote role values calm, organized communication and a genuine love of helping small businesses

Formación

• 2+ years of customer-facing experience in SaaS onboarding, implementation, customer success, support, or product training.
• Experience onboarding or training customers on a software product.
• The ability to explain complex software in plain language to non-technical users.
• Real curiosity about product details, and enjoyment of becoming the go-to expert.
• Strong organization and follow-through across calls, notes, and next steps.
• Comfort with CRM, helpdesk, or project-tracking tools.
• Excellent written and spoken English.
• Patience and empathy with users who feel overwhelmed by new tools, including when you're explaining the same concept for the third time.

Responsabilidades

• Guide new customers through onboarding end to end, from kickoff calls to go-live.
• Become a true expert on the platform, including availability, rates, payments, site maps, reporting, and guest communication.
• Deliver tailored demos that turn complex features into simple, practical examples.
• Build onboarding plans, setup checklists, and clear follow-up emails after every call.
• Spot common points of confusion early and address them proactively.
• Share specific customer insights, recurring questions, and pain points with product and engineering.
• Keep notes, next steps, and setup details organized in CRM and tracking tools.
• Stay calm, responsive, and organized during peak-season urgency.

Conocimientos

SaaS onboarding

Customer success

Training customers

CRM tools

English communication

Organizational skills

Herramientas

CRM

Helpdesk

Project tracking

Descripción del empleo

Atomic - Remote Jobs is seeking a customer onboarding specialist for an outdoor hospitality SaaS platform. You’ll own the customer experience from kickoff to launch, learn the product inside and out, and tailor the platform to each park’s real-world workflows.

You’ll demo features, build onboarding plans, and coordinate with product and engineering to turn customer insights into improvements. This remote role values calm, organized communication and a genuine love of helping small businesses