Especialista en Atención al Cliente Bilingüe (Remoto)

Placements24; Cuernavaca; Hybrid; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Training programs

Benefits package

Job summary

Placements24 is seeking a Bilingual Customer Service Specialist to join a remote-first team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and delivering a high standard of service across phone, email, and live chat in both Spanish and English.

The role requires strong remote communication, problem-solving skills, and a reliable home office setup. Join a supportive virtual team and grow your career in customer service from anywhere with internet

Qualifications

• Fluency in both Spanish and English (written and spoken) is required.
• Proficiency with CRM software and remote communication tools.
• Strong problem-solving and interpersonal skills for remote support.

Responsibilities

• Handle inquiries via phone, email, and live chat in Spanish and English.
• Provide clear information about products and services.
• Troubleshoot issues and escalate when needed.
• Document all interactions in the CRM system.
• Follow established protocols to ensure consistent service quality.
• Identify opportunities to enhance customer satisfaction and retention.
• Collaborate with teammates to share best practices and improve service delivery.
• Maintain a professional and positive attitude at all times.

Skills

Bilingual Spanish & English

Customer service

Remote communication

CRM software

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is actively seeking a skilled and empathetic Bilingual Customer Service Specialist to work remotely. This position is crucial for maintaining our client's high standards of customer satisfaction across all communication platforms. As a fully remote role, we are looking for self-motivated individuals who excel in a virtual work environment and are committed to delivering outstanding service. You will be the first point of contact for many customers, addressing inquiries, resolving issues, and ensuring a positive experience. This role requires a strong command of both Spanish and English, excellent problem-solving abilities, and a genuine desire to help others. You will work from your home office, collaborating with team members across different locations to achieve shared goals and contribute to the company's success. This is an exciting opportunity to grow your career in customer service within a supportive and dynamic remote-first organization.

Key Responsibilities

Handle incoming customer inquiries via phone, email, and live chat in both Spanish and English. Provide clear, concise, and accurate information regarding products and services. Troubleshoot technical issues and customer concerns, escalating when necessary. Document all customer interactions and resolutions in the CRM system. Follow established protocols and guidelines to ensure consistent service quality. Proactively identify opportunities to enhance customer satisfaction and retention. Collaborate with team members to share best practices and improve service delivery. Maintain a positive and professional attitude at all times.

Requirements

Proven experience in customer service or a similar role. Fluency in both spoken and written Spanish and English is mandatory. Excellent interpersonal and communication skills, adapted for remote interaction. Proficiency with CRM software and other customer service tools. Strong problem-solving and analytical skills. Ability to manage multiple tasks and prioritize effectively in a remote setting. High school diploma or equivalent; some college coursework is beneficial. Reliable internet connection and a suitable home office setup.

Benefits

This role comes with a competitive salary and a comprehensive benefits package designed to support our remote employees. You will experience the flexibility of working from home, eliminating commute times and enhancing work-life balance. Our client provides ongoing training and development opportunities to foster career growth. Join a company that values innovation, customer-centricity, and employee well-being. You'll be part of a supportive virtual team environment, contributing to a growing and successful business. This position based in Cuernavaca, Morelos, MX , or anywhere with a reliable internet connection, offers a chance to build a rewarding career in customer service.