Technical Specialist Bilingual Agent

Kelly; Veracruz; Remote; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Attractive annual salary package

Comprehensive health and dental benefiт

Remote professional growth

Job summary

Kelly is seeking a Customer Service Specialist for a fully remote role. You will support customers across multiple channels, resolve inquiries, and ensure a high level of satisfaction from a home office.

The position emphasizes Spanish language proficiency, strong communication, and proficiency with CRM software and remote collaboration tools. A high school diploma is required, with a degree in a related field advantageous.

Qualifications

• Experience in a customer-facing role, preferably remote.
• Strong Spanish communication and active listening.
• Proficiency with CRM systems and collaboration tools.

Responsibilities

• Provide customer support across channels (email, phone, live chat).
• Diagnose and resolve issues with professionalism and efficiency.
• Educate customers on product features and best practices.
• Document customer interactions in CRM accurately.
• Identify trends and provide insights for service improvement.
• Contribute to knowledge base and training materials.
• Collaborate with remote teammates to meet goals.

Skills

Customer-facing experience

Spanish communication

Remote collaboration tools

Education

High school diploma

Related field degree (advantage)

Tools

CRM software

Remote work tools

Job description

Customer Service Specialist - Fully Remote

Our client is seeking an exceptional Customer Service Specialist to join their growing virtual team. This is a 100% remote position, providing unparalleled flexibility. You will be instrumental in ensuring our client's customers receive top-tier support, resolving inquiries, and enhancing their overall experience. If you are a proactive problem-solver with a passion for delivering outstanding service from the comfort of your home office, this role is for you. We are building a remote-first culture, and this position is central to that vision.

Key Responsibilities

• Provide comprehensive customer support across multiple channels, including email, phone, and live chat.
• Diagnose and resolve customer issues with professionalism and efficiency.
• Educate customers on product features and best practices.
• Document all customer interactions and feedback meticulously in the CRM system.
• Identify trends in customer inquiries and provide insights for service improvement.
• Contribute to knowledge base articles and internal training materials.
• Collaborate effectively with remote team members to achieve collective goals.

Requirements

• Demonstrated experience in a customer-facing role, preferably in a remote setting.
• Exceptional communication and active listening skills in Spanish.
• Proficiency with CRM software and remote collaboration tools.
• A strong aptitude for technical troubleshooting.
• Self-motivated and able to maintain high productivity levels autonomously.
• High school diploma or equivalent; a degree in a related field is advantageous.
• A stable internet connection and a suitable home office environment are essential.

Benefits

• Attractive annual salary package.
• Comprehensive health and dental benefits.
• Opportunities for remote professional growth