Especialista de Experiencia del Cliente Remoto

Placements24; Mexicali; Híbrido; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work arrangement

Competitive salary and bonuses

Career growth opportunities

Access to modern remote work tools

Descripción de la vacante

Placements24 is hiring a Remote Customer Experience Specialist to manage customer inquiries across phone, email, chat, and social platforms from a home office in Mexico. The role emphasizes empathetic service, accurate information, and brand-focused interactions to foster lasting customer relationships.

The ideal candidate will be fluent in Spanish, have CRM experience, and thrive in a fast-paced, distributed team environment while maintaining high-quality service and timely responses.

Formación

• Proven experience in a customer service or support role, preferably remote.
• Excellent verbal and written communication in Spanish.
• Strong problem-solving abilities and a knack for finding creative solutions.
• Proficiency with CRM software and other support tools.

Responsabilidades

• Respond to customer inquiries via phone, email, chat, and social media in a timely, professional manner.
• Provide comprehensive support regarding products, orders, returns, and policies.
• Troubleshoot and resolve customer issues, escalate complex cases when needed.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to enhance the customer experience and provide feedback for improvements.
• Engage with customers to gather feedback and ensure satisfaction.
• Assist customers with online purchases and product details.

Conocimientos

Remote customer service

Spanish communication

CRM proficiency

Multitasking

Herramientas

CRM software

Descripción del empleo

Placements24 is hiring a Remote Customer Experience Specialist to manage customer inquiries across phone, email, chat, and social platforms from a home office in Mexico. The role emphasizes empathetic service, accurate information, and brand-focused interactions to foster lasting customer relationships.

The ideal candidate will be fluent in Spanish, have CRM experience, and thrive in a fast-paced, distributed team environment while maintaining high-quality service and timely responses.