Bilingual Onsite Freight Claims Specialist

Redwood Logistics LLC; Santiago de Querétaro; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation days

Saving Plan

Grocery Card

Cell Phone Allowance

Job summary

Redwood Logistics is seeking a Freight Claims Specialist to file and resolve freight claims promptly, respond to inquiries, and perform monthly aging reviews. You will maintain records, ensure compliance, and collaborate with the claims team to improve processes in a fast-paced, onsite environment.

The role emphasizes strong attention to detail, customer service, and knowledge of Microsoft Office. Competitive benefits and regular coverage across North America and Mexico are offered.

Qualifications

• Bi-lingual in English/Spanish; proficient level for verbal and written communication.

Responsibilities

• File all freight claims within five business days of receipt, ensuring accuracy and adherence to company policies.
• Respond to all carrier and customer inquiries within three business days of receipt, providing clear communication and timely updates.
• Conduct monthly reviews of all claims over 90 days old, identifying any delays or issues and working to resolve them promptly.
• Maintain accurate records of claims, inquiries, and resolutions, ensuring all documentation is up to date and compliant with internal and external regulations.
• Collaborate with the freight claims team to share information, address complex claims, and continuously improve claims processes.

Skills

Bilingual English/Spanish

Microsoft Office

Organizational Skills

Attention to Detail

Critical Thinking

Problem Solving

Tools

Microsoft Office Suite

Job description

Redwood Logistics is seeking a Freight Claims Specialist to file and resolve freight claims promptly, respond to inquiries, and perform monthly aging reviews. You will maintain records, ensure compliance, and collaborate with the claims team to improve processes in a fast-paced, onsite environment.

The role emphasizes strong attention to detail, customer service, and knowledge of Microsoft Office. Competitive benefits and regular coverage across North America and Mexico are offered.