Bilingual Freight Tracking Specialist (Onsite)

Redwood Logistics LLC; Santiago de Querétaro; Presencial; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

Internal mobility

Referral bonus

ERGs

Fundraising events

Life Insurance

Health Insurance

Aguinaldo bonus

Vacation time 12 days

Saving Plan

Grocery Card

Cell Phone Allowance

Descripción de la vacante

Redwood Logistics LLC in Querétaro, Mexico is seeking a Tracking Operations Specialist to join Redwood Multimodal. You will communicate with motor carriers to track freight, provide updates, and resolve transit issues in a fast-paced environment.

The role emphasizes operational excellence, cross-functional collaboration, and adherence to Redwood procedures to meet service obligations for customers and carrier partners.

Formación

• Bi-lingual in English/Spanish with strong communication.
• Excellent communication and interpersonal skills.
• Ability to multi-task and adapt quickly.
• Strong attention to detail.
• Prior tracking experience preferred.

Responsabilidades

• Track load life cycle from shipment to delivery with a heavy emphasis on inbound & outbound phone calls, but also utilize electronic means of tracking
• Communicate relevant freight updates to customer and/or internal carrier & operations teams
• Accurately document data entry as it pertains to each unique scenario within a shipment
• Use critical thinking to elevate and provide visibility through load boards and general freight management
• Assist, investigate, and correct unusual customer problems and order delays
• Issue payments for driver expenses when needed

Conocimientos

Bilingual English/Spanish

Communication skills

Problem-solving

Multi-tasking

Attention to detail

Tracking experience preferred

Descripción del empleo

Redwood Logistics LLC in Querétaro, Mexico is seeking a Tracking Operations Specialist to join Redwood Multimodal. You will communicate with motor carriers to track freight, provide updates, and resolve transit issues in a fast-paced environment.

The role emphasizes operational excellence, cross-functional collaboration, and adherence to Redwood procedures to meet service obligations for customers and carrier partners.