Bilingual Logistics Coordinator — Shipments & Support

HUMAN QUALITY; Monterrey; On-site; MXN 234,000 - 280,000; Full time

Benefits offered by this job

Monthly grocery voucher

Job summary

HUMAN QUALITY in Monterrey, Nuevo León, is seeking an ECT Logistics Coordinator responsible for coordinating and monitoring customer shipments, maintaining clear communication with customers and internal teams, and ensuring accurate shipment information throughout the transportation process.

The role supports daily logistics operations through proactive shipment follow-up, appointment coordination, operational validation, and proper system documentation.

Qualifications

• Bilingual English/Spanish required.
• Enthusiastic, persistent, and confident approach.
• Detail-oriented and committed to providing timely follow-up.
• Computer savvy with working knowledge of relevant software.
• Customer service mindset with strong communication skills.
• Excellent communication abilities with aptitude in problem-solving.
• Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.

Responsibilities

• Handle customer tenders, calls, emails, and messages; provide timely responses regarding shipment status, schedule changes, destination or reference adjustments, and special instructions.
• Monitor shipment status with Carrier Relations and provide proactive updates to customers.
• Confirm pickup and delivery appointments and ensure information alignment between customer and internal operations.
• Review orders to ensure complete information, including addresses, shipment details, references, and time windows.
• Document orders in systems, maintain accurate shipment statuses, and record calls, emails, agreements, incidents, follow-ups, and commitments for visibility and traceability.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Problem solving

Education

Bachelor's degree in Logistics, Supply Chain, or related field

Job description

HUMAN QUALITY in Monterrey, Nuevo León, is seeking an ECT Logistics Coordinator responsible for coordinating and monitoring customer shipments, maintaining clear communication with customers and internal teams, and ensuring accurate shipment information throughout the transportation process.

The role supports daily logistics operations through proactive shipment follow-up, appointment coordination, operational validation, and proper system documentation.