Logistics Coordinator – Federal Trucking Operations - Night Shif

HQ Platinum

Monterrey

On-site

MXN 234,000 - 280,000

Full time

14 days+

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Benefits offered by this job

Full benefits

Grocery voucher 1000 MXN/month

Job summary

HQ Platinum in Monterrey, Mexico is seeking an ECT Logistics Coordinator to oversee shipping coordination and ensure accurate information throughout the transportation process. You will monitor customer shipments, communicate with customers and internal teams, and support daily logistics operations.

The role requires bilingual English/Spanish, strong communication, and attention to detail. Night shift schedule is 4 days on / 3 days off, with 7pm–7am as typical hours in Monterrey.

Qualifications

Bilingual English/Spanish is required.
Enthusiastic, persistent, and confident approach.
Detail-oriented with timely follow-up.
Computer savvy with working knowledge of relevant software.
Bachelor’s degree in Logistics, Supply Chain, or related field preferred.

Responsibilities

Customer Service & Communication: Receive and respond to customer tenders, calls, emails, and messages; provide timely responses regarding shipment status, schedule changes, destination or reference adjustments, and special instructions.
Shipment Tracking & Follow-Up: Monitor shipment status with Carrier Relations and provide proactive updates to customers regarding loading, in-transit, and delivery status. Communicate delays or incidents immediately and coordinate with Account Managers regarding additional loads when applicable.
Appointment Coordination: Confirm pickup and delivery appointments and ensure appointment information is aligned between the customer and internal operations.
Operational Information Validation: Review orders to ensure complete and accurate information, including addresses, shipment details, references, and time windows. Identify discrepancies or missing information before dispatch.
System & Documentation Management: Document orders in the appropriate systems, maintain accurate shipment statuses, and record calls, emails, agreements, incidents, follow-ups, and commitments for proper visibility and traceability.

Skills

Bilingual EN/ES

Customer service

Detail oriented

Strong communication

Problem solving

Education

Bachelor’s degree in Logistics/Supply Chain or related field

Job description

ECT Logistics Coordinator

Location: Monterrey, Nuevo León

Job Type: 4 days on / 3 days off, with full benefits

Salary: $23,000 MXN gross per month + $1,000 MXN monthly grocery voucher

Position Summary

As an ECT Logistics Coordinator, you will be responsible for coordinating and monitoring customer shipments, maintaining clear and timely communication with customers and internal teams, and ensuring accurate shipment information throughout the transportation process. This position will support daily logistics operations through proactive shipment follow-up, appointment coordination, operational information validation, and accurate system documentation.

Main Responsibilities

Customer Service & Communication: Receive and respond to customer tenders, calls, emails, and messages; provide timely responses regarding shipment status, schedule changes, destination or reference adjustments, and special instructions.
Shipment Tracking & Follow-Up: Monitor shipment status with Carrier Relations and provide proactive updates to customers regarding loading, in-transit, and delivery status. Communicate delays or incidents immediately and coordinate with Account Managers regarding additional loads when applicable.
Appointment Coordination: Confirm pickup and delivery appointments and ensure appointment information is aligned between the customer and internal operations.
Operational Information Validation: Review orders to ensure complete and accurate information, including addresses, shipment details, references, and time windows. Identify discrepancies or missing information before dispatch.
System & Documentation Management: Document orders in the appropriate systems, maintain accurate shipment statuses, and record calls, emails, agreements, incidents, follow-ups, and commitments for proper visibility and traceability.

Other Responsibilities