Ect Logistics Coordinator

HUMAN QUALITY; Monterrey; Presencial; MXN 234.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly grocery voucher

Descripción de la vacante

HUMAN QUALITY in Monterrey, Nuevo León, is seeking an ECT Logistics Coordinator responsible for coordinating and monitoring customer shipments, maintaining clear communication with customers and internal teams, and ensuring accurate shipment information throughout the transportation process.

The role supports daily logistics operations through proactive shipment follow-up, appointment coordination, operational validation, and proper system documentation.

Formación

• Bilingual English/Spanish required.
• Enthusiastic, persistent, and confident approach.
• Detail-oriented and committed to providing timely follow-up.
• Computer savvy with working knowledge of relevant software.
• Customer service mindset with strong communication skills.
• Excellent communication abilities with aptitude in problem-solving.
• Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.

Responsabilidades

• Handle customer tenders, calls, emails, and messages; provide timely responses regarding shipment status, schedule changes, destination or reference adjustments, and special instructions.
• Monitor shipment status with Carrier Relations and provide proactive updates to customers.
• Confirm pickup and delivery appointments and ensure information alignment between customer and internal operations.
• Review orders to ensure complete information, including addresses, shipment details, references, and time windows.
• Document orders in systems, maintain accurate shipment statuses, and record calls, emails, agreements, incidents, follow-ups, and commitments for visibility and traceability.

Conocimientos

Bilingual English/Spanish

Customer service

Communication skills

Attention to detail

Problem solving

Educación

Bachelor's degree in Logistics, Supply Chain, or related field

Descripción del empleo

ECT Logistics Coordinator

Location: Monterrey, Nuevo León

Job Type: 4 days on / 3 days off, with full benefits

Salary: $23,000 MXN gross per month + $1,000 MXN monthly grocery voucher

Position Summary As an ECT Logistics Coordinator, you will be responsible for coordinating and monitoring customer shipments, maintaining clear and timely communication with customers and internal teams, and ensuring accurate shipment information throughout the transportation process. This position will support daily logistics operations through proactive shipment follow-up, appointment coordination, operational information validation, and accurate system documentation.

Main Responsibilities

• Customer Service & Communication: Receive and respond to customer tenders, calls, emails, and messages; provide timely responses regarding shipment status, schedule changes, destination or reference adjustments, and special instructions.
• Shipment Tracking & Follow-Up: Monitor shipment status with Carrier Relations and provide proactive updates to customers regarding loading, in-transit, and delivery status. Communicate delays or incidents immediately and coordinate with Account Managers regarding additional loads when applicable.
• Appointment Coordination: Confirm pickup and delivery appointments and ensure appointment information is aligned between the customer and internal operations.
• Operational Information Validation: Review orders to ensure complete and accurate information, including addresses, shipment details, references, and time windows. Identify discrepancies or missing information before dispatch.
• System & Documentation Management: Document orders in the appropriate systems, maintain accurate shipment statuses, and record calls, emails, agreements, incidents, follow-ups, and commitments for proper visibility and traceability.

Other Responsibilities

• Performs other related activities or projects as delegated.

Qualifications

• Bilingual English/Spanish required.
• Enthusiastic, persistent, and confident approach.
• Detail-oriented and committed to providing timely follow-up.
• Computer savvy with working knowledge of relevant software.
• Customer service mindset with strong communication skills.
• Excellent communication abilities with aptitude in problem-solving.
• Bachelor’s degree in Logistics, Supply Chain, or a related field preferred.

Requerimientos

• Educación mínima: Educación superior - Licenciatura 1 año de experiencia Idiomas: Inglés.
• Palabras clave: logistica
• Salario: $ 23,000.00 (Mensual).