Bilingual Logistics Account Manager - Onsite with Travel

Vortex Group of Companies; Monterrey; Presencial; MXN 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus plan

Descripción de la vacante

Vortex Freight Systems is seeking a bilingual Account Manager to maintain and grow key customer relationships. The role is fully on‑site in Monterrey with approximately 60% travel to meet clients and ensure satisfaction across the network.

You will drive growth, handle escalations, and coordinate with Sales, CS, and Operations to optimize service delivery, pricing, and reporting. Fluency in English/Spanish is required plus CRM experience.

Formación

• Bachelor’s degree in Business Administration, International Trade, Logistics, Supply Chain Management, or related field.
• 3 to 7 years of experience in materials, materials planning, logistics, or purchasing/procurement.
• Proven record of accomplishment in maintaining and expanding B2B relationships.
• Experience with Mexican customs and international trade regulations is highly preferred.
• Automotive Experience is a plus.

Responsabilidades

• Grow and retain house accounts by identifying opportunities for expedited services, new lanes, northbound freight, and partial loads.
• Serve as primary liaison between customers and the Customer Service Department.
• Maintain updated geographic directory for all accounts and deliver OTP and booking reports.
• Track LTAs and initiate renewal processes; monitor route consistency and address service lapses.
• Spend significant time meeting clients in person, with 20+ face-to-face meetings per month.

Conocimientos

Bilingual (English & Spanish)

CRM systems

Interpersonal skills

Presentations

Travel readiness

Logistics knowledge

Analytical thinking

Decision making under pressure

Educación

Bachelor’s degree in Business Administration/Logistics/International Trade

3–7 years in materials/logistics/purchasing

Herramientas

Salesforce

HubSpot

Microsoft Office

Descripción del empleo

Vortex Freight Systems is seeking a bilingual Account Manager to maintain and grow key customer relationships. The role is fully on‑site in Monterrey with approximately 60% travel to meet clients and ensure satisfaction across the network.

You will drive growth, handle escalations, and coordinate with Sales, CS, and Operations to optimize service delivery, pricing, and reporting. Fluency in English/Spanish is required plus CRM experience.